Manufacturing Today - July 2017 - 64

SPECIAL SECTION Automotive

expand that area of the business so
that it can take trucks back on trade-in
and sell them as refurbished used mobile shredders. "Setting up in Raleigh
gives us capacity to do more and makes
a lot of sense from a logistics and production standpoint," Roberto says.
Raleigh was an ideal location for
Shred-Tech®'s main refurbishment
operation in North America because
the company already had a small parts
and service facility in nearby Apex,
N.C. The new 20,000-square-foot facility will consolidate that parts and
service operation as a complement to
the refurbishment work.
Further, the location will serve
as a satellite sales office for the two
Shred-Tech® sales representatives
who work in the region and will help
it more quickly respond to demand in
the U.S. market.

Customized Solutions
Shredding needs change depending on the application. A company
that breaks down dirt at a rare earth
metals mining operation requires a
vastly different shredder than one
that is destroying mountains of paper documents. Shred-Tech® works
to accommodate all of those possible
shredding applications by offering a
range of options on every machine.
"Almost every order that we receive
is customized to a certain extent,"
Roberto says. "Very rarely are two systems identical."
The customization process begins with the sales representatives,
who gather the information on a
customer's needs, the nature of the
material and the volume that needs
to be shredded. Even the reason for
the shredding can influence the final
equipment design. A client that wants
to recycle old computers will have
different requirements from one that
64

manufacturing-today.com JULY 2017

shred-tech® customizes the
options inside each machine
to match the client's
shredding application.

wants to shred plastics down to a pellet size for recycling.
Once the use-case is known,
Shred-Tech®'s technical sales reps
conduct a site visit to the client's facility to fully understand the requirements and challenges. The system
is then configured with the correct
knife size, horsepower, number of
hooks and feed and discharge rate for
the application.
Roberto credits Shred-Tech®'s
ability to develop those custom solutions to its technical capabilities. "We
have a very large and very skilled engineering team here that works very
closely with the sales department and
the customer to find a solution," he
says. "In many cases, customers approach us with a problem that many
of our competitors haven't been able
to solve. In some cases, we've invested
many engineering hours with the customer to solve the problem."
Many of those engineers have been
with Shred-Tech® for more than 20
years. "A lot of our success is directly
connected to the tenure of a lot of our
senior sales and engineering staff,"
Roberto says. That experience, when

paired with a strong quality control
process, results in reliable, long-lasting shredding machines.
Shred-Tech® follows a kanban manufacturing process to match inventory with demand and has a five-person
quality control team that visits suppliers. When component shipments arrive, Shred-Tech® tests those materials to ensure they meet requirements.
Completed machines are also assembled and tested before being
shipped to the client. In most cases,
the company's clients will even provide test materials to Shred-Tech® to
use during the quality testing process
for their machines.

Service Focused
The development of customized
shredding equipment is only the first
half of the process. The machinery
must still be delivered to the client before it can be put to use. Shred-Tech®'s
involvement continues through the
implementation and the entire useful
life of the equipment.
The company's service department is capable of handling all of the
installation work, including connect-


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