Manufacturing Today - Volume 18, Issue 2 - 106

South

Syntech Systems Inc.

shane smith (from left),
owner doug dunlap and
sara dunlap-fletcher lead
syntech systems.

Syntech Systems is having all key
functional areas under one roof: engineering and product development,
manufacturing, sales and marketing,
and customer support," Sales Director David Landoch says. "This allows
quick communication of customer
needs and market trends within the
organization - allowing us to react,
plan and innovate clearly and quickly
to the technology needs evolving in
our industry."
The company assembles roughly
150 FuelMaster units per month at its
headquarters in Tallahassee, Fla. AIM
units are designed by the company's
engineering staff and produced in a
partnership with a key supplier, Phillips says.
FMU components including circuit
boards and electrical components are
tested individually, and the assembled unit is also tested as a whole. Programming code used by the software
within the units is also tested.
"Our corporate methodology for
standardizing fueling equipment and
fostering utilization of practical technologies includes rigorous adherence
to testing and configuration management processes and established
106

manufacturing-today.com VOLUME 18, ISSUE 2

guidelines," says Shane Smith, director of engineering, executive strategy
and leadership. "As the saying goes,
'One test is worth a thousand expert
opinions.' This is why we are uniquely positioned to provide end-to-end
fuel-management solutions for our
customers with an unprecedented
average annual up-time percentage of
99.99 percent.
"Our talented staff enables us
to provide a modular and dynamic model that reduces operational
costs and integrates multiple devices
in a networked environment, tackling costly application development,

maintenance and remote service
management." All new features and
technology for the FMU units are
backwards-compatible to previous
models and software.
FuelMaster products are assembled
based on many lean principles. "It's
our goal to eliminate waste, take out
unnecessary steps and reduce human
error from the manufacturing process," Phillips says. "Our work areas
are very efficient and designed like an
assembly line. We schedule production and plan inventory with broad
market outlook, but we also have the
flexibility to adjust our schedule daily
if we need to, and we do often to serve
our customers' needs."
Syntech supports its products
through a customer service team located in the Tallahassee facility, which
operates 24/7 364 days a year. "Our
customer service team and engineering depth are our greatest strength,"
he adds. "We do not outsource our call
center - we're old school that way."
Product training is available both in
Syntech's facility as well as remotely
and online through the company's FuelMaster School. Training is offered
for the more than 300 distributors
who carry the system as well as for
end-users.

all key functional areas are
under one roof at syntech
systems, including engineering
and manufacturing.


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Table of Contents for the Digital Edition of Manufacturing Today - Volume 18, Issue 2

Contents
Manufacturing Today - Volume 18, Issue 2 - Cover1
Manufacturing Today - Volume 18, Issue 2 - Cover2
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Manufacturing Today - Volume 18, Issue 2 - Contents
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Manufacturing Today - Volume 18, Issue 2 - Cover3
Manufacturing Today - Volume 18, Issue 2 - Cover4
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