Manufacturing Today - Volume 18, Issue 2 - 78

Engman-Taylor
www.engman-taylor.com / HQ: Menomonee Falls, Wis. / Employees: 102 / Specialty: Industrial
distribution / Rick Star, president: "We can offer technical support that our competitors cannot."

Midwest

engman-taylor distinguishes
itself by offering services
such as presetting tools and
tool failure analysis.

Support Systems

engman-taylor's technical services help it stand
out from larger distributors. by jim harris
Engman-Taylor President Rick
Star knows the industrial distribution
company he leads faces intense competition from much larger entities.
Instead of fearing its national and
multinational "big box" competitors,
however, the company works hard to
ensure its customers look to it first to
fulfill their supply needs.
"The way we successfully compete against these companies is to do
things they cannot," he says. "The big
boxes do not focus on the technical
support element, they are more focused on transactions. Although we
78

manufacturing-today.com VOLUME 18, ISSUE 2

are also experts in transactional sales,
we can offer technical support that
our competitors cannot."
Founded as Carborundum Abrasives manufacturer's representative
Engman Brothers and incorporated as Engman-Taylor in 1956, the
Menomonee Falls, Wis.-based company has five locations in Wisconsin, Illinois and North Carolina. It supplies
a range of products including cutting
tools, assembly tools, safety products,
abrasives, and janitorial supplies.
Engman-Taylor's technical support services include product specific

staff, 3-D printing, failed tool analysis,
integrated supply, inventory control,
and demonstration and testing.

'Tooling Experts'
The company recently added to its
slate of support services. The e-Taylored Tool Optimization Program,
introduced in late 2017, offers shrink
fitting, balancing and presetting and
kitting services for tools sold by Engman-Taylor or its competitors.
Shrink fitting involves heating
tools before assembly and returning
them to ambient temperature after
assembly. The process allows the best
possible connection for tools because
the shank is in full contract with the
toolholder, the company says.
Balancing involves removing imbalance caused by unevenly distributed
weight within a tool. Balanced tools


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Table of Contents for the Digital Edition of Manufacturing Today - Volume 18, Issue 2

Contents
Manufacturing Today - Volume 18, Issue 2 - Cover1
Manufacturing Today - Volume 18, Issue 2 - Cover2
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Manufacturing Today - Volume 18, Issue 2 - Contents
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