Supply Chain World - Fall 2017 - 134

solutions internap corp. (inap)
www.inap.com / Revenue: $275 million -$285 million 1Q 2017 / HQ: Atlanta / Employees: 500 / Specialty: Colocation, cloud and network services / Adam Crowe, senior
director of procurement: "We offer an excellent suite of services to any customer that needs colocation, cloud or network services."

Easing Into Centralizing
INAP provides solutions for customers from industries such as
e-commerce, healthcare, online
video gaming and advertising
technology.

INAP used a phased approach to create buy-in as it shifted its
procurement structure. By Tim O'Connor
A successful supply
chain transformation
requires buy-in from
the people executing
its everyday functions.
If a person in the field
ADAM CROWE
is unwilling to learn or
senior director of
procurement
follow the new processes and procedures the
implementation can easily fall
apart. Those employees must understand how those changes will
improve their jobs before they are
willing to go along.
For data center services company Internap Corp. (INAP), the
pitch for its switch to a centralized procurement structure was
straightforward: the change would
take purchasing decisions out of
the hands of the field agents and
allow them to focus on providing
technology solutions for customers. "I'd often tell them to think
back at the job description when
they applied for the job," Senior
Director of Procurement Adam
Crowe says of explaining the
change to field personnel. "I'm
pretty sure ordering parts wasn't
one of the bullet points."

Phasing in Change
INAP began in 1996 as an internet protocol (IP) business. Since
then, it has expanded its services
to include network connectivity,
cloud platforms, managed hosting
and colocation. Those services
are offered through INAP's data
134

Supply Chain World FALL 2017



Table of Contents for the Digital Edition of Supply Chain World - Fall 2017

Contents
Supply Chain World - Fall 2017 - Cover1
Supply Chain World - Fall 2017 - Cover2
Supply Chain World - Fall 2017 - 1
Supply Chain World - Fall 2017 - Contents
Supply Chain World - Fall 2017 - 3
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Supply Chain World - Fall 2017 - Cover3
Supply Chain World - Fall 2017 - Cover4
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