Supply Chain World - Fall 2017 - 135

internap corp. (inap) solutions

center footprint in 20 markets throughout North America,
Europe and Asia. "We are actively working to expand the
data center footprint as well as the cloud offering," Crowe
says. "We offer an excellent suite of services to any customer that needs colocation, cloud or network services."
INAP provides solutions for customers from a variety
of industries, including e-commerce, healthcare technology, online video gaming and advertising technology. INAP
data centers are compliant with the Payment Card Industry
Data Security Standards (PCI-DSS) and the Health Insurance Portability and Accountability Act of 1996 (HIPPA),
which are essential for companies accepting online payments or guarding confidential patient data.
When Crowe left Honeywell in 2015 to join INAP, the company was employing a decentralized procurement strategy
that did not line up well with its multiple data centers. The
data centers all had similar functions and carried the same
set of components and technologies, but operated independently, creating inefficiencies, reducing INAP's buying
power and preventing the company from having a complete
and clear picture of its supply chain operations.
"Everyone can make a great decision for their particular
need, but without visibility into the rest of the company that
decision might not benefit the company as a whole," Crowe
says of the problem.

Driving Value
Crowe's goal was to mature the organization from a tactical
decentralized team to a data-driven sourcing team that could
drive value on multiple fronts; however, the existing structure was firmly in place and INAP's leadership worried that
implementing a centralized process all at once would be too
much of a shock to the company's people and operations.
Instead, Crowe developed a three-phase approach meant to
ease employees into the new procurement process.
The first phase consisted of rebuilding INAP's procurement system and providing the internal customers a catalog
based ordering process. This enabled the team to remove
most of the manual steps in the process and resulted in
invoicing errors decreasing by 98 percent as well as a more
than 75 percent decrease in touch time for the requisitioner.
In phase two, the procurement team leverageded the newly
Iron Systems Inc. provides End-to-End IT supply chain management services

for INAP and global infrastructure providers to assist them in their missions to
provide top-tier IT products & services to a global customer base. Iron Systems excels
with intelligent hardware procurement, integrations & testing, shipping logistics &
global field support services for organizations leading into the future.

FALL 2017 Supply Chain World

135



Table of Contents for the Digital Edition of Supply Chain World - Fall 2017

Contents
Supply Chain World - Fall 2017 - Cover1
Supply Chain World - Fall 2017 - Cover2
Supply Chain World - Fall 2017 - 1
Supply Chain World - Fall 2017 - Contents
Supply Chain World - Fall 2017 - 3
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Supply Chain World - Fall 2017 - Cover3
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