Supply Chain World - Fall 2017 - 166

retail safelite autoglass

Safelite remains competitive by
evolving its auto glass and parts
as vehicle technology changes.

culture we have at Safelite, our
people make a difference every
day, which permeates down to our
customers and into the communities where we live and work."
Miggo explains that everything
starts with purpose at Safelite and
that the company delivers on that
purpose through something they
call '"Safelite Spirit.'"
"We look for and hire people
that have a service mindset, can-do
attitude and a caring heart," Miggo
explains. "We can train people on
the technical skills, but truly value
and expect these three characteristics in our associates."
Safelite carries out its "Customer Driven'" strategy by listening
to customers, focusing on their
needs, creating solutions based on
their feedback and delighting them
with service so great, its memorable. "We want to be the most trusted and admired service brand, and
that means doing the right things
for our customers and making it
easy for them to do business with
us," Miggo explains.

Tech Impact
Part of creating a memorable
experience is allowing customers
to contact Safelite however they
prefer, and the company knows
that customers want to conduct
business digitally. Safelite is tailorDistinguished as the world's largest auto glass manufacturer,
Fuyao is committed to product innovation and customer
satisfaction by supplying safe and high quality windshields
with the most advanced technology. Fuyao is pleased to
offer ADAS compliant windshields to our customers that
may provide safer and better experiences with blind spot
monitoring and other automated and safety enhancement
features. Fuyao North America provides the North American
automotive glass aftermarket with OE equivalent quality glass
and outstanding customer service. We are a proud partner of
Safelite and congratulate them on all their contributions to
this industry!

166

Supply Chain World FALL 2017

ing its operations by providing an
omni-channel experience.
"Customers can start the process of scheduling their service
on their phone, come back to it on

their computer and then finish it
on their tablet. We want to be very
agile in this digital world so we can
meet our customer demand, which
is a top priority," Miggo explains.



Table of Contents for the Digital Edition of Supply Chain World - Fall 2017

Contents
Supply Chain World - Fall 2017 - Cover1
Supply Chain World - Fall 2017 - Cover2
Supply Chain World - Fall 2017 - 1
Supply Chain World - Fall 2017 - Contents
Supply Chain World - Fall 2017 - 3
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Supply Chain World - Fall 2017 - Cover3
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