Supply Chain World - Fall 2017 - 174

retail finishmaster
Providing exceptional customer
service is part of FinishMaster's
promise, and despite its size
the company remains agile and
responsive to customers.

Growth Trend
The automotive aftermarket
has seen a dramatic increase in
consolidation in recent years,
both in collision repair shops and
distribution. FinishMaster has
grown significantly by acquiring
strategically located distributors
across the United States. In 2016,
FinishMaster made seven acquisitions, adding 44 branches and 370
team members. In addition, the
first FinishMaster branch opened
in Ontario in September 2016.
FinishMaster Canada has since
expanded to seven locations.
That trend has continued in
2017. FinishMaster has completed four acquisitions expanding
its footprint in California, New
Jersey, and Massachusetts, and
adding its first two branches in
Alaska. The company also opened
a greenfield location in Nashville,
marking its fifth location in Tennessee and supporting its strategic
plan to expand in major metropolitan areas.
FinishMaster's parent company Uni-Select has demonstrated
its commitment to drive growth
through continual support of
acquisitions and by remaining focused on the exceptional customer
service FinishMaster delivers to its
customer base.
AkzoNobel creates everyday essentials to make people's

lives more livable and inspiring. As a leading global paints
company, we supply essential ingredients, protection and
color to industries and consumers worldwide. Backed by a
pioneering heritage, our innovative products and sustainable
technologies are designed to meet the growing demands
of our fast-changing planet. Headquartered in Amsterdam,
Netherlands, we have approximately 46,000 people in around
80 countries, while our portfolio includes well-known brands
such as Sikkens, Lesonal, Wanda, Sikkens Autocoat BT, and
U-TECH. Consistently ranked as a leader in sustainability, we
are dedicated to energizing cities and communities while
creating a protected, colorful world where life is improved by
what we do.

174

Supply Chain World FALL 2017

This commitment to exceptional service and expanded branch
footprint has fueled FinishMaster's impressive organic growth.
FinishMaster has a growing
partnership with some of the
largest collision repairers in their
industry known as multiple shop
operators (MSOs). There has been
significant consolidation in the
MSO segment over the last several
years and FinishMaster's national
footprint and strong service model
puts them in an advantageous
position to support the growth.
Consolidation across collision
repair centers results in fewer, but
larger customers who are in expansion mode. "As customers get
bigger, their demands are greater,"
Arndt explains. "We have made
changes to our structure and support teams based on how we need
to service growing customers." For
Arndt, the decision to grow and

expand in response to a changing
market has been a relatively easy
one. "We want to be a key factor
in our customer's success and
to be that we have to build our
model to support the largest and
fastest-growing segment in our
business, MSOs, while still providing equally exceptional support to
the locally owned collision repair
shops," he says.

Fueling Expansion
To further fuel its expansion,
FinishMaster relies on four
distribution centers in California,
Georgia, Michigan and New Jersey. The New Jersey distribution
center was completed in late 2016.
The company is actively looking
for a fifth distribution center in
the Southwest to better serve its
growing branch and customer
footprint and will continue to
search for additional locations



Table of Contents for the Digital Edition of Supply Chain World - Fall 2017

Contents
Supply Chain World - Fall 2017 - Cover1
Supply Chain World - Fall 2017 - Cover2
Supply Chain World - Fall 2017 - 1
Supply Chain World - Fall 2017 - Contents
Supply Chain World - Fall 2017 - 3
Supply Chain World - Fall 2017 - 4
Supply Chain World - Fall 2017 - 5
Supply Chain World - Fall 2017 - 6
Supply Chain World - Fall 2017 - 7
Supply Chain World - Fall 2017 - 8
Supply Chain World - Fall 2017 - 9
Supply Chain World - Fall 2017 - 10
Supply Chain World - Fall 2017 - 11
Supply Chain World - Fall 2017 - 12
Supply Chain World - Fall 2017 - 13
Supply Chain World - Fall 2017 - 14
Supply Chain World - Fall 2017 - 15
Supply Chain World - Fall 2017 - 16
Supply Chain World - Fall 2017 - 17
Supply Chain World - Fall 2017 - 18
Supply Chain World - Fall 2017 - 19
Supply Chain World - Fall 2017 - 20
Supply Chain World - Fall 2017 - 21
Supply Chain World - Fall 2017 - 22
Supply Chain World - Fall 2017 - 23
Supply Chain World - Fall 2017 - 24
Supply Chain World - Fall 2017 - 25
Supply Chain World - Fall 2017 - 26
Supply Chain World - Fall 2017 - 27
Supply Chain World - Fall 2017 - 28
Supply Chain World - Fall 2017 - 29
Supply Chain World - Fall 2017 - 30
Supply Chain World - Fall 2017 - 31
Supply Chain World - Fall 2017 - 32
Supply Chain World - Fall 2017 - 33
Supply Chain World - Fall 2017 - 34
Supply Chain World - Fall 2017 - 35
Supply Chain World - Fall 2017 - 36
Supply Chain World - Fall 2017 - 37
Supply Chain World - Fall 2017 - 38
Supply Chain World - Fall 2017 - 39
Supply Chain World - Fall 2017 - 40
Supply Chain World - Fall 2017 - 41
Supply Chain World - Fall 2017 - 42
Supply Chain World - Fall 2017 - 43
Supply Chain World - Fall 2017 - 44
Supply Chain World - Fall 2017 - 45
Supply Chain World - Fall 2017 - 46
Supply Chain World - Fall 2017 - 47
Supply Chain World - Fall 2017 - 48
Supply Chain World - Fall 2017 - 49
Supply Chain World - Fall 2017 - 50
Supply Chain World - Fall 2017 - 51
Supply Chain World - Fall 2017 - 52
Supply Chain World - Fall 2017 - 53
Supply Chain World - Fall 2017 - 54
Supply Chain World - Fall 2017 - 55
Supply Chain World - Fall 2017 - 56
Supply Chain World - Fall 2017 - 57
Supply Chain World - Fall 2017 - 58
Supply Chain World - Fall 2017 - 59
Supply Chain World - Fall 2017 - 60
Supply Chain World - Fall 2017 - 61
Supply Chain World - Fall 2017 - 62
Supply Chain World - Fall 2017 - 63
Supply Chain World - Fall 2017 - 64
Supply Chain World - Fall 2017 - 65
Supply Chain World - Fall 2017 - 66
Supply Chain World - Fall 2017 - 67
Supply Chain World - Fall 2017 - 68
Supply Chain World - Fall 2017 - 69
Supply Chain World - Fall 2017 - 70
Supply Chain World - Fall 2017 - 71
Supply Chain World - Fall 2017 - 72
Supply Chain World - Fall 2017 - 73
Supply Chain World - Fall 2017 - 74
Supply Chain World - Fall 2017 - 75
Supply Chain World - Fall 2017 - 76
Supply Chain World - Fall 2017 - 77
Supply Chain World - Fall 2017 - 78
Supply Chain World - Fall 2017 - 79
Supply Chain World - Fall 2017 - 80
Supply Chain World - Fall 2017 - 81
Supply Chain World - Fall 2017 - 82
Supply Chain World - Fall 2017 - 83
Supply Chain World - Fall 2017 - 84
Supply Chain World - Fall 2017 - 85
Supply Chain World - Fall 2017 - 86
Supply Chain World - Fall 2017 - 87
Supply Chain World - Fall 2017 - 88
Supply Chain World - Fall 2017 - 89
Supply Chain World - Fall 2017 - 90
Supply Chain World - Fall 2017 - 91
Supply Chain World - Fall 2017 - 92
Supply Chain World - Fall 2017 - 93
Supply Chain World - Fall 2017 - 94
Supply Chain World - Fall 2017 - 95
Supply Chain World - Fall 2017 - 96
Supply Chain World - Fall 2017 - 97
Supply Chain World - Fall 2017 - 98
Supply Chain World - Fall 2017 - 99
Supply Chain World - Fall 2017 - 100
Supply Chain World - Fall 2017 - 101
Supply Chain World - Fall 2017 - 102
Supply Chain World - Fall 2017 - 103
Supply Chain World - Fall 2017 - 104
Supply Chain World - Fall 2017 - 105
Supply Chain World - Fall 2017 - 106
Supply Chain World - Fall 2017 - 107
Supply Chain World - Fall 2017 - 108
Supply Chain World - Fall 2017 - 109
Supply Chain World - Fall 2017 - 110
Supply Chain World - Fall 2017 - 111
Supply Chain World - Fall 2017 - 112
Supply Chain World - Fall 2017 - 113
Supply Chain World - Fall 2017 - 114
Supply Chain World - Fall 2017 - 115
Supply Chain World - Fall 2017 - 116
Supply Chain World - Fall 2017 - 117
Supply Chain World - Fall 2017 - 118
Supply Chain World - Fall 2017 - 119
Supply Chain World - Fall 2017 - 120
Supply Chain World - Fall 2017 - 121
Supply Chain World - Fall 2017 - 122
Supply Chain World - Fall 2017 - 123
Supply Chain World - Fall 2017 - 124
Supply Chain World - Fall 2017 - 125
Supply Chain World - Fall 2017 - 126
Supply Chain World - Fall 2017 - 127
Supply Chain World - Fall 2017 - 128
Supply Chain World - Fall 2017 - 129
Supply Chain World - Fall 2017 - 130
Supply Chain World - Fall 2017 - 131
Supply Chain World - Fall 2017 - 132
Supply Chain World - Fall 2017 - 133
Supply Chain World - Fall 2017 - 134
Supply Chain World - Fall 2017 - 135
Supply Chain World - Fall 2017 - 136
Supply Chain World - Fall 2017 - 137
Supply Chain World - Fall 2017 - 138
Supply Chain World - Fall 2017 - 139
Supply Chain World - Fall 2017 - 140
Supply Chain World - Fall 2017 - 141
Supply Chain World - Fall 2017 - 142
Supply Chain World - Fall 2017 - 143
Supply Chain World - Fall 2017 - 144
Supply Chain World - Fall 2017 - 145
Supply Chain World - Fall 2017 - 146
Supply Chain World - Fall 2017 - 147
Supply Chain World - Fall 2017 - 148
Supply Chain World - Fall 2017 - 149
Supply Chain World - Fall 2017 - 150
Supply Chain World - Fall 2017 - 151
Supply Chain World - Fall 2017 - 152
Supply Chain World - Fall 2017 - 153
Supply Chain World - Fall 2017 - 154
Supply Chain World - Fall 2017 - 155
Supply Chain World - Fall 2017 - 156
Supply Chain World - Fall 2017 - 157
Supply Chain World - Fall 2017 - 158
Supply Chain World - Fall 2017 - 159
Supply Chain World - Fall 2017 - 160
Supply Chain World - Fall 2017 - 161
Supply Chain World - Fall 2017 - 162
Supply Chain World - Fall 2017 - 163
Supply Chain World - Fall 2017 - 164
Supply Chain World - Fall 2017 - 165
Supply Chain World - Fall 2017 - 166
Supply Chain World - Fall 2017 - 167
Supply Chain World - Fall 2017 - 168
Supply Chain World - Fall 2017 - 169
Supply Chain World - Fall 2017 - 170
Supply Chain World - Fall 2017 - 171
Supply Chain World - Fall 2017 - 172
Supply Chain World - Fall 2017 - 173
Supply Chain World - Fall 2017 - 174
Supply Chain World - Fall 2017 - 175
Supply Chain World - Fall 2017 - 176
Supply Chain World - Fall 2017 - Cover3
Supply Chain World - Fall 2017 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue4a
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue3
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue3c
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue3b
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue3a
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue2
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue2b
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue2a
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue1
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue1b
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol7issue1a
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol6issue4
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol6issue3
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol6issue2
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol6issue1
http://www.nxtbook.com/nxtbooks/knighthouse/scw_vol5issue1
http://www.nxtbook.com/nxtbooks/knighthouse/scw_2017winter
http://www.nxtbook.com/nxtbooks/knighthouse/scw_2017fall
http://www.nxtbook.com/nxtbooks/knighthouse/scw_2017summer
http://www.nxtbook.com/nxtbooks/knighthouse/scw_2017spring
http://www.nxtbook.com/nxtbooks/knighthouse/scw_2016winter_vol2
http://www.nxtbook.com/nxtbooks/knighthouse/scw_2016fallwinter
http://www.nxtbook.com/nxtbooks/knighthouse/scw_2016fall
http://www.nxtbook.com/nxtbooks/knighthouse/scw_2016summer
http://www.nxtbook.com/nxtbooks/knighthouse/scw_2016spring_summer
http://www.nxtbook.com/nxtbooks/phoenix/scw_2016spring
http://www.nxtbook.com/nxtbooks/phoenix/scw_2016winter
http://www.nxtbook.com/nxtbooks/phoenix/scw_2015fall
http://www.nxtbook.com/nxtbooks/phoenix/scw_2015summer
http://www.nxtbook.com/nxtbooks/phoenix/scw_2015spring2
http://www.nxtbook.com/nxtbooks/phoenix/scw_2015spring
http://www.nxtbook.com/nxtbooks/phoenix/scw_2015winter
http://www.nxtbook.com/nxtbooks/phoenix/scw_2014fall
http://www.nxtbook.com/nxtbooks/phoenix/scw_2014summer
http://www.nxtbook.com/nxtbooks/phoenix/scw_2014spring
http://www.nxtbook.com/nxtbooks/phoenix/scw_2014winter
http://www.nxtbook.com/nxtbooks/phoenix/scw_2013fall
http://www.nxtbook.com/nxtbooks/phoenix/scw_2013summer
http://www.nxtbook.com/nxtbooks/phoenix/scw_2013spring
http://www.nxtbook.com/nxtbooks/phoenix/scw_2013winter
http://www.nxtbookMEDIA.com