Supply Chain World - Fall 2017 - 175

finishmaster retail

FinishMaster has 215 branch
locations across 33 states, supported by more than 1,900 team
members.

as their customers and branches
increase demand.
Providing exceptional customer
service is part of FinishMaster's
promise to its customers. That
promise is supported by Uni-Select who shares the same values
and commitment to set the industry standard in customers partnership. Despite its size, the company
has remained agile and takes pride
in its ability to be flexible to meet
the needs of each customer. Recognizing a one-size-fits-all approach
does not work, FinishMaster offers
a variety of technical services such
as inventory management, process
analysis, and reporting tools to
help collision centers save money
by reducing inventory and increasing throughput of vehicles.
MSOs are a big part of FinishMaster's business, but the company is still focused on traditional
collision repair shops with only
one or two locations. It has also
increased its focus in 2017 on

growing business in the industrial
sector and has built a national
team to help drive that new business growth.
On a smaller scale, the company
also services walk-in and do-ityourself customers who visit FinishMaster's branches. For Arndt,
it is important each branch has a
unique, local neighborhood feel to
it. "We have many customers who
aren't an MSO and they don't know
we are a national company," Arndt
notes. "That's because the branches
are built to have a local feel."

Family Feel
Given its roots, it's easy to see why
FinishMaster prefers a local neighborhood feel. The company was
started by Jim White in a single location in Grand Rapids, Mich. "Jim
wanted to create an experience
where it was about servicing the
collision center and helping them
improve their business," Arndt
notes. "He really wanted to pro-

vide careers for people and create
a family atmosphere." The team is
the foundation of the business.
That attitude carries over after
FinishMaster acquires a competitive distributor. Team members
and owners are invited to stay
on with FinishMaster. "We want
them to stay on and be a part of the
business," Arndt explains. "We value their input on how to grow and
meet the challenges of running a
successful business."
The results of FinishMaster's
efforts are visible - literally, when
one considers that a car's paint
finish is easily the largest contributor to its overall appearance.
"We sell the products that are noticed the most, by our customers
and by our customers' customers," Arndt says. "It's our job to
make getting the car painted and
delivered back to the customer as
efficient as possible by delivering
the best products and support in
our industry."
FALL 2017 Supply Chain World

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Table of Contents for the Digital Edition of Supply Chain World - Fall 2017

Contents
Supply Chain World - Fall 2017 - Cover1
Supply Chain World - Fall 2017 - Cover2
Supply Chain World - Fall 2017 - 1
Supply Chain World - Fall 2017 - Contents
Supply Chain World - Fall 2017 - 3
Supply Chain World - Fall 2017 - 4
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Supply Chain World - Fall 2017 - Cover3
Supply Chain World - Fall 2017 - Cover4
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