Supply Chain World - Fall 2017 - 76

healthcare isagenix international

Isagenix has weekly calls with
suppliers to review KPIs and its
products to remain connected.

are some key elements that allows a healthy supply chain to
develop," she says. "It doesn't only translate into excellent
results, but a morale boost, which drives productivity."
Isagenix also conducts monthly executive reviews as part
of the monthly S&OP process.
"These sessions are extremely productive," Chaput
explains. "They allow many functions to clearly align on
forecasting per country enabling Supply Chain to better
serve our customers."

Reaching Out
Social media has impacted Isagenix's forecasting plan.
"This is something that didn't exist a few years ago," Chaput says. "There are huge opportunities for us to leverage
social media."
It also can bring challenges. Many of Isagenix's customers, she explains, are active in social media and may decide
to promote one or a group of the company's products. This
can drive "unexpected demand beyond our plan," Chaput
says, adding that it can be challenging for the company to
replenish its products overnight.
But social media also offers Isagenix the chance to speak
with customers and plan in advance for spikes in demand.
"In one situation that happened not too long ago, we had
the ability to reach out to the person who was building a
strong business with promotions," she recalls.
"We said, 'In the future, if you would like to promote a
certain product, let's work together to create a plan and
make sure we have enough product available ahead of
time,'" Chaput adds. "That's the beauty of direct selling."
76

Supply Chain World FALL 2017



Table of Contents for the Digital Edition of Supply Chain World - Fall 2017

Contents
Supply Chain World - Fall 2017 - Cover1
Supply Chain World - Fall 2017 - Cover2
Supply Chain World - Fall 2017 - 1
Supply Chain World - Fall 2017 - Contents
Supply Chain World - Fall 2017 - 3
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Supply Chain World - Fall 2017 - Cover3
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