Transportation & Logistics International - Winter 2017 - 33
SHIPPING & PORTS
gers are interested in convenience and
amenities. We did a passenger survey
last spring and fall, and the majority of
categories in our airport scored more
than 80 percent for satisfaction. So our
passenger ratings are very strong."
The Boise, Idaho-based airport remodeled its concessions in 2015, investing
nearly $5 million in the facilities. It also
introduced a mix of restaurants that offers both local and national brands, such
as Einstein Bagels and Smashburger.
"Introducing local brands was our
way of making the airport feel like Boise
as opposed to just any generic airport,"
Hupp says. "At our airport you see some
of the restaurants and brands that you
see in our downtown area, which has
been very popular here. It's also a great
way for us to showcase our city.
"For example, we now have a local
restaurant called Bardenay, which is
known for distilling their own spirits,"
she continues. "It's a very well-known
restaurant in the Treasure Valley, and
the design matches the bar and facility
of the downtown location. We now have
River City Coffee as well, a local cafe that
offers coffee, pastries and baked goods.
We also have quite a bit of public art in
our terminal, which is another amenity
that adds to the atmosphere."
In addition to the convenience of the
airport's restaurants and amenities,
passengers can download a mobile app
called Grab that allows them to order
food before arriving to the airport. "You
can either specify a time, or just order
and it will be ready in 15 minutes," Hupp
says. "So we like to say that the food is
Hupp describes Boise as a growing
community with a great economy, and
a progressive and visionary outlook. A
number of companies headquartered
there contribute to its economy.
"We are a very fast-growing region
and have experienced 9 percent passenger growth the last two years," she
says. "We expect that trend to continue
into early 2017 based on airline schedules already published. The business
environment in our state and region
allow companies to invest and grow
here, which enables us to have a robust
community that supports the airport."
WINTER 2017 TLIMAGAZINE.COM