Transportation & Logistics International - Winter 2017 - 34

SHIPPING & PORTS

// Boise Airport prides itself on offering
convenient parking, check-in and security
screening to customers.

One of the airport's keys to success
is its infrastructure. "Twenty years ago
the airport had purchased a significant amount of land. We now have the
facilities and properties we need to grow
the airport," Hupp says. "We built a new
terminal in 2003, but it was built in a fiscally conservative way. That has allowed
us to have a low cost structure for the
airport, which is incredibly important."
The airport's employees also play an
invaluable role in its success. "They
undergo rigorous training, including
security and operations training, which
is related to operating the airport environment," Hupp says. "In addition, we
have customer service training for our
employees, a very strong sense of culture - which reinforces our vision - employee recognition events and employee
feedback mechanisms."
Because the city of Boise owns and
operates the airport, Boise Airport's
vision is to make Boise the most livable
city in the country. "That ties directly
into everything we do everyday, whether
it's the person sweeping the floor or the

34

TLIMAGAZINE.COM WINTER 2017

person sweeping the runway," Hupp
says. "We know that our role is making
sure we provide the aviation infrastructure so that travelers can get to and from
Boise as efficiently as possible, because
that's part of our vision."

"We are a very
fast-growing region and
have experienced 9 percent passenger growth."
Hupp notes that three core values
guide the airport's team members every
day. "The first is 'one city, one team,'
which means we're all working together
to make everything happen and find
the best solutions," she explains. "The
second is 'citizen experience with
wow,' which focuses on providing great
citizen and customer service in order to
create a great 'wow' moment. The final
one is that we are always looking for
ways to improve."

Looking Ahead
Always looking ahead, Boise Airport
is updating a 20-year comprehensive master plan. "We're looking for
continued opportunities to expand and
build on the things we do well," Hupp
says. "I mentioned that we built a new
terminal in 2003; by 2020 we'll be
looking at building the next concourse,
because by then our operation levels
and passenger traffic will have grown
to the point where we will need that
additional infrastructure.
"We are constantly looking at opportunities to add new air service and we're
also looking at the other segments of our
business," Hupp concludes. "Though
we spend a lot of time talking about
passengers, we do have other businesses
that are important to the airport and
community, such as general aviation,
corporate business jets, the military
that operates out of the airport and our
cargo carriers. Ultimately, we're looking
at how all of those pieces fit together
to create a plan to further enrich our
airport and city."


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Table of Contents for the Digital Edition of Transportation & Logistics International - Winter 2017

Table Of Contents
Transportation & Logistics International - Winter 2017 - Cover1
Transportation & Logistics International - Winter 2017 - Cover2
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Transportation & Logistics International - Winter 2017 - Cover3
Transportation & Logistics International - Winter 2017 - Cover4
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http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue4A
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue3
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue3a
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue2
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue2b
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue2a
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue1
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue1a
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol7issue4
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol7issue3
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol7issue2
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol7issue1
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017fall_vol2
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017fall_vol1
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017summer
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017spring
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017winter
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2016fall
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2016summer_vol1
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2016summer_vol2
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2016spring
http://www.nxtbook.com/nxtbooks/phoenix/tli_2016winter
http://www.nxtbook.com/nxtbooks/phoenix/tli_2015fall_v2
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http://www.nxtbook.com/nxtbooks/phoenix/tli_2014fall
http://www.nxtbook.com/nxtbooks/phoenix/tli_2014summer
http://www.nxtbook.com/nxtbooks/phoenix/tli_2014spring
http://www.nxtbook.com/nxtbooks/phoenix/tli_2014winter
http://www.nxtbook.com/nxtbooks/phoenix/tli_2013fall
http://www.nxtbook.com/nxtbooks/phoenix/tli_2013summer
http://www.nxtbook.com/nxtbooks/phoenix/tli_2013spring
http://www.nxtbook.com/nxtbooks/phoenix/tli_2013winter
http://www.nxtbook.com/nxtbooks/phoenix/tli_2012fall
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