Transportation & Logistics International - Winter 2017 - 36
SHIPPING & PORTS
In this way, Stallard explains, TPS
Logistics tailors a plan customized
to the characteristics of a client's
business, as opposed to dictating how
to manage their business. "Ultimately,
they're helping us help them," he says.
"Every client is completely customized because we're not there to tell
them how to run their business; we
just want to understand how they run
their business to better serve them."
In addition, TPS Logistics has maintained those strong relationships with
growing companies and has simply
grown right along with them. "People
bring us with them, those we've worked
with in the past and [through] referral
and so on," Stallard says. "Whether
they move positions, companies or have
acquisitions, they always call on us
because we do what we say we are going
to do. We hold ourselves completely
accountable and are effectively an employee for our clients. They see us as one
because we blend in and are not just a
vendor or provider of logistics."
Stallard notes that the company's
clients expect it to work as hard, if not
harder, than they do. "They also want
us to stay current on industry trends
and to remain vigilant. It's all about
relentless improvement and never falling asleep at the wheel," he says. "Most
of all, they expect accurate, real-time
data and the best rates, service and key
// CEO Brandon Stallard praises his
workforce's integrity and drive.
TPS Logistics prides itself on retaining clients. In fact, some of them have
been with the Troy, Mich.-based company for more than 20 years.
"We have had little to no turnover,"
Stallard says. "Interestingly enough,
we have no salespeople, either. One
factor of that is because we're busi-
TLIMAGAZINE.COM WINTER 2017
ness-minded first and happen to be
subject matter experts in logistics
management. Many folks are running
transportation management companies, but what sets us apart is the
fact that we ask our clients to help us
understand philosophically how they
run their business and what their priorities are."
Technology has played a critical role
in TPS Logistics' operations, helping
it to work faster, smarter and be more
cost-effective. "We're always under
cost pressure from our clients," Stallard explains. "So they demand - and
rightfully so - that we're saving them
money. That means reduction in head
count and much higher visibility of
everything, including finances, cost