Transportation & Logistics International - Winter 2017 - 54
TRUCKING & FREIGHTING
industry, according to Lombardo, but
there's more behind the company's
success than the sheer breadth and
scope of its operations. That's especially true of the transportation side of
the business, where Purolator continues to focus on improving and evolving
its operations to ensure that it has all
of the pieces in place to become an
even greater partner to its customers
and help them deliver on their promises to their own customers.
The industry has been in a state
of change for years now, Lombardo
says, and the influence of technology
has continued to exert pressure on
companies like Purolator even as it
opens new possibilities for customers
and creates new paradigms of service.
In this new and unfamiliar landscape,
Purolator is focused on maintaining
best-in-class service, and Lombardo
says the company is embracing new
technology and new models to better
serve its customers.
TLIMAGAZINE.COM WINTER 2017
At the core of Purolator's success are
its transportation services, which
include the company's extensive
terminal network. "We have one of the
biggest terminal footprints in Canada,"
Lombardo says. "This positions Purolator well in the first- and last-mile
market where we reach our business
and residential customers."
Through its network of shipping
centers and agents strategically
located across Canada, Purolator is
well-positioned to serve customers'
needs quickly and efficiently across the
country. Beyond the company's physical attributes, however, Purolator's
success is also rooted in its dedication
to providing the best levels of customer
service possible, and Lombardo says
that dedication comes from the people
Purolator has working for it. He says
customers frequently report that they
have strong relationships with the
drivers who serve them every day, and