Transportation & Logistics International - Winter 2017 - 64
TRUCKING & FREIGHTING
staff of between 35 to 40 people as well as 25 drivers. "[3PL]
has become a big thing in the industry in the past 10 to 15
years, but it's something we have been doing for more than
25 years," he adds.
TLIMAGAZINE.COM WINTER 2017
All of Green Lines' customers can expect a high level of
quality service from the company, Bettis says. The company's dedication to quality and safety is reflected in its
standing as an ISO 9001 certified company. Green Lines
has maintained ISO certification since 1998.
"ISO 9001 has helped us grow and expand without a
lot of heartache," Bettis says. "It has made us pay greater
attention to detail and do what we say we're going to do."
Safety is the part of Green Lines' operation to which it
pays the most attention. During the past 10 years, Bettis
says, the company has had the lowest loss ratio of the 32
truck lines within the insurance group it helped form. The
captive insurance group is managed by National Interstate Insurance.
"This is a tribute to the culture that we've created,
which is very dedicated to safety," he adds.
Green Lines invests heavily in safety. This includes
regularly purchasing new trucks and equipment as well
as installing in-dash two-way cameras on all of its trucks
that document video recordings enhancing safety. The
average age of one of the company's trucks is three years
old; the average trailer age is four years.
The back of each of the company's trucks bear the
words "Safety is Part of our Delivery," a philosophy
Green Lines espouses in every part of its organization.
"Not everyone can work for us - we're very strict on who
we hire," Bettis says. "We've always tried to encourage
our drivers to go one step beyond what is required - if
something needs six chains, we'll put seven on it. We
would rather police ourselves than have someone else