Transportation & Logistics International - Winter 2017 - 73

TRUCKING & FREIGHTING
Quality Commitment
With chassis leasers sharing their assets, it becomes even
more important for TRAC to find ways to distinguish itself
from competitors. The quality of TRAC's chassis is the
primary way the company creates a competitive advantage
for itself. The use of radial tires, for example, is a solution
found on many of its premium chassis.
"To ensure our customers have the ability to choose the
right type of equipment for their individual jobs, we've
opened dozens of Private Pool locations across the country
called TRAC Private Chassis Pools (TPCP)," Noel says.
"These pools carry a variety of premium equipment
and are designed to get a driver in and out with a chassis
in less than 20 minutes" Lovetro says.
"It's another effort on our part to give the trucking
community a quality piece of equipment," Noel explains.
"Only the highest performance chassis are part of the
TPCP, ensuring customers have access to reliable and
ready equipment."
"To continuously improve the quality of our fleet, two
years ago we started a refurbishment program," Lovetro
says. "To refurbish a chassis we take a run of fleet unit
that has exceeded its economic life. We strip it down to
a bare frame, then its shot blasted and re-painted TRAC
Blue. All new electrical harnesses and air systems are
then installed along with new tires and wheels. After
we're done, it looks and operates like a new chassis."
TRAC continues to support its equipment once it hits
the road. When a chassis breaks down on the road, the
truck driver can call TRAC Interstar and a technician
and mobile repair truck are dispatched immediately. The
fast repairs mean the trucker can resume their delivery
with minimal disruption to the supply chain. "In the event
one of our units fails on the road, we now provide to our
customers a 24/7/365 solution that they can access from
their phone to get service immediately," Noel says.
TRAC's quality efforts are further bolstered by its
eight service centers, which are located near ports and
key rail hubs. Those service centers are where truck
drivers can pick-up the chassis and are essentially the
connector between steamships and the rest of the transportation network. Because only TRAC employees are
working on the chassis while at the service center, the
company is able to provide high quality equipment with
more dedicated maintenance.
The commitment to quality and service aligns with
TRAC's other core values. When working with customers, TRAC strives to be customer centric, offer high

service quality, be safety driven, have a high sense of
urgency, be nimble, be respectful and always do the right
thing. Adherence to those core values is building TRAC's
reputation in the industry. In August, the Association of
Bi-State Motor Carriers honored TRAC with the 2016
Award for Best Overall Chassis Providers in the Port of
New York and New Jersey.
"I'm most proud of the TRAC employees and all of the
tremendous things they have accomplished," Lovetro
says. "Over the past five years, we've almost doubled the
size of the company, we significantly changed our business model and we've worked through the dynamics of
the evolving marine intermodal industry. None of these
are simple tasks and the TRAC employees have maintained an outstanding attitude and commitment to our
customers and the industry."
"We operate in a way that minimizes risk to our customers, helps improve our customers' efficiency and ensures
chassis reliability and roadability during the first and last
mile of freight transportation," the company says.

WINTER 2017 TLIMAGAZINE.COM

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Table of Contents for the Digital Edition of Transportation & Logistics International - Winter 2017

Table Of Contents
Transportation & Logistics International - Winter 2017 - Cover1
Transportation & Logistics International - Winter 2017 - Cover2
Transportation & Logistics International - Winter 2017 - 1
Transportation & Logistics International - Winter 2017 - Table Of Contents
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Transportation & Logistics International - Winter 2017 - Cover3
Transportation & Logistics International - Winter 2017 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue4
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue4A
http://www.nxtbook.com/nxtbooks/knighthouse/tli_vol8issue3
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http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017fall_vol2
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2017fall_vol1
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http://www.nxtbook.com/nxtbooks/knighthouse/tli_2016fall
http://www.nxtbook.com/nxtbooks/knighthouse/tli_2016summer_vol1
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http://www.nxtbook.com/nxtbooks/phoenix/tli_2013winter
http://www.nxtbook.com/nxtbooks/phoenix/tli_2012fall
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