Transportation & Logistics International 2018 - Volume 7, Issue - 30

COVER STORY
Modern Transportation

to retain drivers." Modern has enjoyed
great success by aggressively addressing any potential changes that result
from these interactions.
The third role the DR specialist fills
involves recent hires. After the second week on the job, each new team
member will receive a phone call from
the DR specialist. "Our drivers are the
backbone of our success, so we want to
make certain they are receiving all of
the support they require from day one,"
Bennett shares. "Everyone has been the
'new person' at one point in their career.
It can be a lonely place, particularly for
a driver who spends 95 percent of his or
her time by themselves."
Bennett continues, "We reach out
to new team members to make certain
we are meeting their expectations and
that their transition to Modern is going
smoothly." If something needs to be
addressed on the part of the new hire,
he or she has an advocate. It's all part
of creating that culture of "honesty
and respect, where a sense of trust and
mutual confidence will flourish," as part
of Modern's Mission states.
At the onset of introducing the DR
specialist, Modern had 60 open positions
throughout its network. "As of today,"
Bennett beams, "we are down in the
teens." Cozzens, who personally calls "a
handful of drivers each week," went on to
share the positive response Modern has
enjoyed from its team members.
Of the DR specialist position, Cozzens
shares, "I've had drivers tell me, 'This is
the first company I've worked for where
someone has called me just to see how
things are going.'" As another litmus
test, Cozzens shares, "If I was a professional driver, I believe I would want to
work at Modern."
Equipped for Success
Modern is in growth mode, which
includes continuously updating its fleet.

30

TLIMAGAZINE.COM VOLUME 7, ISSUE 1

// Modern's leadership team includes (from
left) Robert Bartolacci, Tammy Bennett,
Patrick Cozzens, Bob Smith and Tim Dougan.

"We're constantly working with our
lease partners to get the lightest weight
and most fuel-efficient vehicles we can,"
Smith notes. Modern's business model
includes buying trailers, while leasing
tractors. "Our leasing partners," Smith
shares, "update the units every three to
five years. That clearly gives us the flexibility to take advantage of some of the
new features that are introduced."
The average age of Modern's tractor fleet is two-and-a half years. "We
are scheduled to take delivery on 50
tractors in 2018," Cozzens shares. "We
partner well with our lessors, so we are
always on the forefront of technology.
Plus, with all of the research being done
with electrics, we are excited to see
what trucking will look like in the next
10 years."
Driving Success
"Modern Transportation plans 60 more
years of careful, measured growth,"
Cozzens notes. Recently, he hosted an
executive retreat where his department
heads meet offsite to set specific performance goals for the coming year. "We
came away from that event as positive as

ever that we are in one of the strongest
financial positions we've ever been in,"
he explains.
"Our customers are satisfied as ever
with our service rates going up," he continues, noting that Modern has enjoyed
growth over the past nine years. "We're
preparing for a decent 2018."
"Modern also will strive to keep being
the best," Smith states. "That approach
will serve us well as we enter new markets. We'll be well-positioned to ride
out those ups and downs that we see
in our economy because we diversify
ourselves effectively."
Through it all, Modern will stay true
to its Mission, valuing its team members
and supporting its customers, always
with a laser-focus on safety. "We begin
each meeting with our Mission," Cozzens says. "We ask all team members to
internalize our Mission and live it every
day. It drives our culture of working
hard, unquestionable integrity, having
fun and interacting with each other honestly and respectfully, always with the
goal of getting everyone home safe. This
is at the very core of who we are and
what will drive our ongoing success."


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Table of Contents for the Digital Edition of Transportation & Logistics International 2018 - Volume 7, Issue

Table Of Contents
Transportation & Logistics International 2018 - Volume 7, Issue - Cover1
Transportation & Logistics International 2018 - Volume 7, Issue - Cover2
Transportation & Logistics International 2018 - Volume 7, Issue - 1
Transportation & Logistics International 2018 - Volume 7, Issue - Table Of Contents
Transportation & Logistics International 2018 - Volume 7, Issue - 3
Transportation & Logistics International 2018 - Volume 7, Issue - 4
Transportation & Logistics International 2018 - Volume 7, Issue - 5
Transportation & Logistics International 2018 - Volume 7, Issue - 6
Transportation & Logistics International 2018 - Volume 7, Issue - 7
Transportation & Logistics International 2018 - Volume 7, Issue - 8
Transportation & Logistics International 2018 - Volume 7, Issue - 9
Transportation & Logistics International 2018 - Volume 7, Issue - 10
Transportation & Logistics International 2018 - Volume 7, Issue - 11
Transportation & Logistics International 2018 - Volume 7, Issue - 12
Transportation & Logistics International 2018 - Volume 7, Issue - 13
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Transportation & Logistics International 2018 - Volume 7, Issue - 15
Transportation & Logistics International 2018 - Volume 7, Issue - 16
Transportation & Logistics International 2018 - Volume 7, Issue - 17
Transportation & Logistics International 2018 - Volume 7, Issue - 18
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Transportation & Logistics International 2018 - Volume 7, Issue - 20
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Transportation & Logistics International 2018 - Volume 7, Issue - Cover3
Transportation & Logistics International 2018 - Volume 7, Issue - Cover4
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