Wholesale & Distribution International - Fall 2017 - 45
"Each contractor partner has individual
wants and needs," Schmidt says. "We try
to stay flexible and accommodate our customers' special requirements. It is all about
To keep informed about the industry
and stay in touch with suppliers, Mar-Hy
attends the Heating, Air Conditioning &
Refrigeration Distributors International
(HARDI) conference annually. It also was
one of the first to join Blue Hawk, a buying
co-op for independent distributors. "Joining Blue Hawk has been very beneficial to
my company," Schmidt notes.
Schmidt says Mar-Hy's employees are
the "lifeblood of the business." "We have
spent years putting our team together," he
says. "Because we hire by referral, we try
to find like-minded people who have similar life goals. Mar-Hy is a fun place to work,
but there is no place for unethical practices.
Even though we have shown steady growth,
we still try to retain that family business feel
and treat each other with respect."
FOCUSED ON INNOVATION
In 2008, Mar-Hy added the Daikin ductless
line to its offering. The Pacific Northwest
has become a ductless hot spot with cash
incentives and tax credits for consumers.
Mar-Hy understands that product training is essential to job performance, which
is why it completed a world-class training
center three years ago in its headquarters.
"We invested $250,000 to build this facility with fully functioning 'ductless,' and
'ducted' equipment," Schmidt says. "We
perform both Daikin and RUUD hands- on
training on a regular basis and we have contractors coming from all over the country
to attend our specialized training classes."
Mar-Hy wants to be sure it's always supplying the customer with what they need,
which is why in 2005 the company also
added a PROSTOCK store. It is a parts and
supplies store that features all ancillary
items for the company's products.
"When we included PROSTOCK in our
store we were the 100th store. Now there
are 256 PROSTOCK stores across the
U.S.," Schmidt says. "Adding the PROSTOCK store was one of our better moves
because it created a lot of walk-in traffic
and opened us up to selling more service
and replacement parts."
Mar-Hy will add a second location in
the Pacific Northwest and Schmidt says
he would like it to be open in the next two
years. "I have twin sons, Matt and Eric, who
work with me and have for many years," he
says. "They just turned 29 and have been
working with me since they were 16. The
plan is they will take over the business
in the next seven to eight years. They are
amazing young men and totally get what
we are doing here." q
Fall 2017 www.wdimagazine.com