Wholesale & Distribution International - Spring 2017 - 50
www.derstines.com / HQ: Sellersville, Pa. / Employees: 75 / Specialty: Full-line foodservice distributor / Zach Derstine, president: "We work hard to ensure
our products arrive on time, on temperature and intact. We are in constant communication with our customers."
Celebrating its 35th anniversary, Derstine's plans to
continue to grow its revenue in the next five years. BY BIANCA HERRON
President Zach Derstine (left) says the company
has a "very bright and promising future."
erstine's Inc. is an indepen-
dent, family-owned, full-line
wholesale foodservice distributor. Since 1983, the company has provided food operations and restaurants with
high-quality products and unmatched
"My parents started the company together and their goal was to further our
family for the future," President Zach
Derstine explains. "They wanted an income source that would provide the
kind of revenue needed to not only buy a
home, but also provide a future for their
family. They both came from poor farming families.
"In fact, my father was an orphan; his
parents both died before he was 10 years
old, and he was raised by a Mennonite
50 www.wdimagazine.com Spring 2017
minister from the neighboring community," Derstine continues. "Ultimately,
they wanted to provide their kids with a
different life than they had."
Derstine's distributes food to independently owned restaurants in the
80-mile radius around its headquarters
in Sellersville, Pa. "We have more than
15,000 products in our database and
stock over 4,000 of them, which cover all
temperature zones," Derstine says. "We
cover nine categories of food, including
canned, refrigerated, frozen, protein,
produce, dairy, E&S, chemicals and paper products."
ABOVE AND BEYOND
For the past 34 years, Derstine's has differentiated itself from competitors by
emphasizing customer service. "Our customers expect us to be able to supply all
of their needs with one delivery," Derstine says. "Our success is to intentionally
stock products from every category that
our customers require. We service and
own our refrigerated fleet of trucks. Drivers, who are Derstine's employees, not
only take personal ownership in developing relationships with our customers, but
also make daily deliveries.
"Our night shift staff works to ensure
early departure," he continues. "Because
customers expect on-time deliveries, we
strive for 100 percent on-time departures. We find in doing so we have happy
customers and happier drivers."
Derstine's competes in an industry
filled with publicly traded giants, but
the company is set apart by being an independently owned family business,
Derstine notes. "We're different than
our competitors because we are an independently owned family company," he
says. "We differentiate ourselves because
we offer quality and service."
Derstine says customers can talk to an
actual human being at the company, such
as a manager or one of the owners. "If the
customer requires a certain delivery day,
time or product, or any other specific requirement, we go out of our way to meet
their needs," he says. "We make sure the
product arrives on time, on temperature
and intact. We are in constant communication with our customers. Accommodating their needs is a key factor in the