Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 19

BIG DATA, BIGGER SILOS
Although distributors are amassing tons
of data - much of it from connected sensors on warehouse equipment, trucks
within their fleets, and elsewhere - that
"Big Data" too often exists in silos. You
may know what's wrong, or even how you
should fix it. But ultimately, it requires
someone picking up the phone or sending an email for data and insights to become decisions and actions.
Members of the service supply chain
- manufacturers, service providers, and
fleet operators, for example - often rely
on their own systems and data portals,
but that is a problem when something
goes wrong. Consider the trucking industry, where more than 80 percent of
downtime has nothing to do with actually fixing the machinery. That time is
taken up by phone calls, emails, and paper shuffling amongst various members

of the service supply chain. Everyone
is scrambling to exchange information
just to identify and triage the problem,
before they even get around to implementing a fix.

BREAKING THE SILOS
To fix this problem, and find greater efficiency in the distribution process, organizations must break down the data
silos within their service supply chains.
This can be accomplished by adopting a
service relationship management (SRM)
approach to asset maintenance.
SRM creates and strengthens customer-supplier relationships and improves
productivity by facilitating data sharing between all members of the service
supply chain. SRM ensures that each of
these members have access to the right
information at the right time. When a
piece of equipment malfunctions and
that equipment's connected sensor
sends out an alert, relevant parties in the
supply chain will have immediate access
to that information - whether their role
is to provide warranty details, approve
an estimate, or schedule and perform
the repair. No more silos or time-consuming hunting and pecking for information; equipment spends less time out
of service.
Data is captured from all relevant parties from beginning to end and is automatically stored and easily accessible in
the cloud. Service supply chain members
have immediate access to detailed equipment information, business intelligence
tools for real-time risk mitigation, compliance management and other critical
data, which can be referred to as necessary in the future.
For instance, if a delivery truck breaks
down, teams can use SRM to capture every piece of information related to the incident, including the cause of the breakdown, repair procedures and more. That
information is recorded as part of the

truck's history and can be used to inform
future repairs.

ADDING CONTEXT TO DATA
Alerts by themselves are not necessarily
helpful. Teams need insight into and details of the problem to effectively address
the issue in a timely manner.
SRM contextualizes raw alert data
and turns it into actionable information
that can help expedite repair processes.
This information can include service
histories, warranty information, diagnostics, photographs, and more. Collectively, these pieces of background
provide a rich kaleidoscope of information that provides a better picture
of the problem at hand. Members can
then share this information with relevant parties, based on specific business
rules. This provides a foundation for
better collaboration, enhanced communication, and expedited repairs.

OPERATIONS

In response, distributors have turned
to technology to help streamline their
processes and worker productivity. For
some, this has meant upgrading their
enterprise resource planning systems
and implementing hand-held scanners
to expedite picking processes, among
other things.
Yet information sharing remains a hindrance. Distributors remain challenged
by the ability to get quality data to the
right people, at the right time, and in the
right context.
This is not just a communication
challenge, but an operational issue as
well. Distributors need their equipment
to run optimally 24/7. But when something fails - an engine dies, a piece of
machinery overheats - it's often not the
"fix" that eats up the majority of downtime. Instead, it's poor communication
and lack of access to data that dramatically extends downtime and causes
more missed deadlines and lost revenue
than necessary.

A BOON TO EFFICIENCY
SRM has made better communication an
easily achievable reality. It provides distributors with a viable means of eliminating the communications silos amongst
their service supply chain members, and
makes it easy to turn data and insights
into action and results. In turn, distributors can build reliable, efficient processes
to improve delivery times and meet their
customers' needs. q
Dick Hyatt, CEO of Decisiv, has more than
25 years of experience building, managing
and growing early stage technology companies including SAGE Systems, Automation
Partners, Hayes-Ligon (sold to ADP Dealer
Services) and Amteva Technology (sold to
Cisco Systems). Prior to his tenure at Decisiv,
Mr. Hyatt was a director of marketing in
Cisco's unified communications business.
Mr. Hyatt is responsible for all aspects of
building a world-class team of industry
and technology experts and delivering
high-quality, profit-improving products and
services leading to long-term customer
satisfaction.

Volume 5, Issue 1 www.wdimagazine.com

19


http://www.wdimagazine.com

Table of Contents for the Digital Edition of Wholesale & Distribution International 2018 - Volume 5, Issue 1

Table of Contents
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - Cover1
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - Cover2
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 1
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - Table of Contents
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 3
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 4
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 5
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 6
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 7
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 8
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 9
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 10
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 11
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 12
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 13
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 14
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 15
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 16
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 17
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 18
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 19
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 20
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 21
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 22
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 23
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 24
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 25
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 26
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 27
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 28
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 29
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 30
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 31
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 32
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 33
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 34
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 35
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 36
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 37
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 38
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 39
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 40
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 41
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 42
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 43
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 44
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 45
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 46
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 47
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 48
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 49
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 50
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 51
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 52
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 53
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 54
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 55
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 56
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - Cover3
Wholesale & Distribution International 2018 - Volume 5, Issue 1 - Cover4
http://www.nxtbook.com/nxtbooks/knighthouse/wdi_2018_vol5issue1
http://www.nxtbook.com/nxtbooks/knighthouse/wdi_2018winter
http://www.nxtbook.com/nxtbooks/knighthouse/wdi_2017fall
http://www.nxtbook.com/nxtbooks/knighthouse/wdi_2017spring
http://www.nxtbook.com/nxtbooks/knighthouse/wdi_2017winter
http://www.nxtbook.com/nxtbooks/knighthouse/wdi_2016fallwinter
http://www.nxtbook.com/nxtbooks/knighthouse/wdi_2016fall
http://www.nxtbook.com/nxtbooks/knighthouse/wdi_2016summer
http://www.nxtbook.com/nxtbooks/phoenix/wdi_2016spring
http://www.nxtbook.com/nxtbooks/phoenix/wdi_2016winter
http://www.nxtbook.com/nxtbooks/phoenix/wdi_2015fall
http://www.nxtbook.com/nxtbooks/phoenix/wdi_2015summer
http://www.nxtbook.com/nxtbooks/phoenix/wdi_2015spring2
http://www.nxtbook.com/nxtbooks/phoenix/wdi_2015spring
http://www.nxtbook.com/nxtbooks/phoenix/wdi_2014winter
http://www.nxtbook.com/nxtbooks/phoenix/wdi_2014fall
http://www.nxtbook.com/nxtbooks/phoenix/wdi_2014summer
http://www.nxtbook.com/nxtbooks/phoenix/wdi_2014spring
http://www.nxtbookMEDIA.com