Wholesale & Distribution International 2018 - Volume 5, Issue 1 - 29
MCDONOUGH & ASSOCIATES
tionships with its manufacturers and customers. "We're in a
very tight-knit industry where we all know each other, and a lot
of us have been doing this a long time," he adds. "We get on the
phone and talk to our customers regularly, and encourage a lot
of face-to-face selling. We want to be in front of our customers
and don't want to rely on just e-mail; we want to talk to people
and find out what's going on out there."
FORTY YEARS YOUNG
McDonough & Associates celebrated its 40th anniversary last
year. McDonough's father, Jim McDonough Sr., started the
company in 1977 after moving his family from Toledo, Ohio,
Previously, Jim McDonough Sr. was regional manager for a
representative agency that covered Ohio, Indiana and Michigan. One of that agency's clients, an electrical manufacturer,
planned to take its product line to a new representative firm,
but offered the line to McDonough if he started his agency. A
regional manager for the manufacturer also offered to help
the elder McDonough acquire additional lines of business, his
Jim McDonough Jr. first started working in the company's
warehouse shortly after it opened. He has taken on roles of
increasing responsibility during his tenure with the company, culminating in his becoming president ten years ago. McDonough is responsible for the day-to-day operations of the
company including working with manufacturers and salespeo-
ple. His father remains active in the company on a part-time
basis. "He's always willing to give an opinion on any issues we
have for the day," McDonough says.
The company continues to build its staff and capabilities. Recent staff additions include adding an inside salesperson and a
contractor specialist; other recent investments include adding
to its office facility.
McDonough & Associates' dedication to its staff and industry has earned it the loyalty of the customers and manufacturer
s it works with. "I'm proud of our reputation in the marketplace
and in the industry," he adds. "Our customers always speak
well of us to manufacturers."
McDonough & Associates is involved in a number of
industry organizations including the National Electrical
Manufacturers Representatives Association, the Washetnaw
Electrical Contractors Association in Ann Arbor, Mich., and
the Illuminating Engineering Society.
Hiring, training and retaining staff members are the
highest priorities for McDonough & Associates.
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