Wholesale & Distribution International - Winter 2018 - 33
StreamKey also has adjusted to faster
construction schedules. "A lot of what's
coming out of the ground in terms of building is coming out without too much in the
way of completed plans or specifications,"
This has required the company to provide more technical support to its contractors and engineers. "We're working
closely with them to make sure they're
keeping up with the project time schedules," he says.
StreamKey accomplishes this by participating more in the early stages of the project to make sure its systems and products
are given full design and technical support.
This support occurs with both the engineers and contractors. But when it comes
to delivering products and services, "We're
notifying our manufacturers ahead of time
in terms of what to anticipate [with] expected delivery dates," he adds.
StreamKey provides many benefits that
help draw employees to the company, as
well as promote retention. When the company finds a candidate that is a good fit, "We
get them to see that if they come onboard
with StreamKey, they'll be challenged, recognized and satisfied with being a member
of a growing company," Felton says.
When they join, "We have a thorough
onboarding process," he continues, adding
that fellow employees take turns during the
first week having lunch with the new employees. In addition, they are partnered with
company veterans who act as mentors.
StreamKey also thinks outside of the
box when it comes to benefits. "Every five
years, we give the employees a two-week
sabbatical in addition to their regular personal time off," he adds. "You can literally
go away for two weeks and leave the job behind to recoup and rebuild."
After 25 years of leading StreamKey,
Felton credits his success to closely watching the company culture as well as strategic
planning. "It is as critical to create the plan
as it is to execute the plan," he says.
"That makes a big difference: when someone can put it down on paper, review it and
then execute the plan," he says, noting that
he also finds peer groups beneficial.
"For too many of my 25 years, I didn't
really have a sounding board for the many
issues I faced as an owner. Except for my
wife; who was often right," he says. "Since
I joined a peer group in the last four years, I
found that to be very helpful."
Felton plans for StreamKey to continue
growing its business.
Today, "We're bringing on several more
young people," he says. "I see that we're
also going to continue to expand with more
opportunities with our engineered water
and wastewater systems." q
Winter 2018 www.wdimagazine.com