Wholesale & Distribution International - Winter 2018 - 7
When you have in-house facility services
staff, it's easier to maintain control over
the quality of their work. From training to
standard operating procedures, you can
have full transparency into every aspect
of your maintenance program.
But managing all of that takes time and
energy away from your core business.
Facility service providers with warehousing and distribution center experience
understand your safety and consumer
demand challenges. Their knowledge of
best practices and quality control procedures can maintain or even improve the
current level of service.
Making the decision to outsource isn't
simple. Ask yourself the following questions: Does your current facility services
program meet your standards? Do you
want to implement innovative methods
or sustainable practices, which may require outside consultation? Is the time
you spend on your facility distracting you
from your core business? Can you take
on a proposal process? Weigh these concerns against your business goals to find
the right solution for you.
If you're already outsourcing, maybe it's
time to make a change. Consider two
primary factors: switching providers
and integrating multiple services with
Accepting the status quo is easy when
you're focused on the day-to-day management of your facility. Your current
facility services provider may not be
working as well as you'd like, but you're
concerned with other matters and let it
slide. Unfortunately, you may end up having to scramble to make a change when a
crisis comes along.
What is your current provider doing to
ensure worker safety? Are they helping
you keep up with fluctuations in demand?
Does their staff integrate well with yours?
If you feel like your current provider is
only meeting the bare minimum of your
needs, it may be time to make a switch.
It's best to make this decision before a
major crisis, so you can be selective in
your bidding process.
If you're already outsourcing your facility services, another option to consider is
consolidating multiple services with one
vendor. A vendor with expertise in every
trative oversight, training and management. Outsourcing relieves you of that
burden, allowing you to dedicate your
resources to personnel who are directly
involved in your core business.
One of the reasons companies hesitate
to outsource is because they see their facility services staff as a key part of their
team. They fear that an outside vendor
will let go of their current staff and use
subcontractors or hire workers who aren't as loyal. In both scenarios, service
quality can suffer.
Those fears are rooted in some truth,
but there are many facility services providers that understand the value of loyal
employees. You can even find providers
who will transition your current staff to
their payroll so your facility is serviced by
component of facility services will allow
you to streamline your operations. You
can increase efficiencies and consolidate
billing, reporting and other administrative functions.
An integrated facility services provider
can ensure all employees are trained consistently and adhering to best practices.
Your company also can take advantage
of their expertise to help you take a holistic
approach to reaching your business goals.
Having an integrated plan for sustainability or employee safety training, for instance, would make operating your facility
No matter what your current facility services program is, it's important to
take time to examine it and anticipate
problems before they become crises.
Your customers have high expectations,
and they don't always know what it takes
to meet their needs behind the scenes.
Relieve some of that pressure by taking
a proactive approach to evaluating your
facility services program.q
Eric Kirchhoefer is vice president, sales and
national accounts for ABM Industries. Over
the course of his tenure, Kirchhoefer has
helped develop and direct the company's
overall sales and marketing strategy.
Winter 2018 www.wdimagazine.com