The Roanoker September/October 2017 - 51
THE ROANOKER HOMES 2017
Valley. But it won't do outside windows,
wash walls, move heavy furniture, or clean
He says his company's normal rate for a
2,000-square-foot, four bedroom, 2.5 bath
home is about $95-$110 every two weeks.
The more frequent the cleanings, the less expensive. The first cleaning does not cost extra
if the client contracts for multiple cleanings,
Emma Beall, 58, owns Mom's Right Hand
and Senior TLC, which began as an errand
service for the elderly, but segued into cleaning "because not many elderly people can afford paying to have errands run." She began
21 years ago with one customer and has kept
her service relatively small and concentrated
since (she also owns the Dandelion antique
shop in Salem). "I have 30 or 40 regular customers," she says, and they know what to expect of each other.
Her prices run about $85 for a two-to-three
N . E D W A RD S
bedroom home with a contract for multiple
cleanings in a month. "We settle on a base
price, depending on what the customer expects," she says. She prefers multiple cleanings
in a month because "a house can go all to hell
in a month."
The professionals all agree that the business
is one where turnover is problematic, and finding good employees is one of the most difficult
challenges of the business. Tammy Buchanan
says she is strict, fair and demanding of employees and that "I pay them well from the
beginning because keeping good employees
is vital to our reputation."
Gia Wiens oversees her crew and interacts
personally with the customers, earning their
Emma Beall says, "You don't want to hire [a
company] that has different people cleaning
every time they come." Continuity is important, she insists.
So is a clean house. I
RESIDENTIAL & COMMERCIAL
Serving the Valley for Over 45 Years
Thank you, Roanoke,
for Platinum Award 2017!
our new location will be opening
3117-3 Franklin Road
DISCOUNT WITH MENTION OF THIS AD
PO BOX 12354
JEWELRY|ART|DESIGN SERVICES|HOME DECOR|LIGHTING
IN ROANOKE 4710 E. STARKEY ROAD
MON - SAT 10 TO 6
IN ABINGDON 180 E. MAIN STREET
TUES - SAT 11 TO 5
SEPTEMBER/OCTOBER 2017 | 51