The Roanoker September/October 2017 - 51

THE ROANOKER HOMES 2017

Valley. But it won't do outside windows,
wash walls, move heavy furniture, or clean
excrement.
He says his company's normal rate for a
2,000-square-foot, four bedroom, 2.5 bath
home is about $95-$110 every two weeks.
The more frequent the cleanings, the less expensive. The first cleaning does not cost extra
if the client contracts for multiple cleanings,
says Ralph.
Emma Beall, 58, owns Mom's Right Hand
and Senior TLC, which began as an errand
service for the elderly, but segued into cleaning "because not many elderly people can afford paying to have errands run." She began
21 years ago with one customer and has kept
her service relatively small and concentrated
since (she also owns the Dandelion antique
shop in Salem). "I have 30 or 40 regular customers," she says, and they know what to expect of each other.
Her prices run about $85 for a two-to-three

N . E D W A RD S
B. Painting
Company Inc.

bedroom home with a contract for multiple
cleanings in a month. "We settle on a base
price, depending on what the customer expects," she says. She prefers multiple cleanings
in a month because "a house can go all to hell
in a month."
The professionals all agree that the business
is one where turnover is problematic, and finding good employees is one of the most difficult
challenges of the business. Tammy Buchanan
says she is strict, fair and demanding of employees and that "I pay them well from the
beginning because keeping good employees
is vital to our reputation."
Gia Wiens oversees her crew and interacts
personally with the customers, earning their
trust.
Emma Beall says, "You don't want to hire [a
company] that has different people cleaning
every time they come." Continuity is important, she insists.
So is a clean house. I

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PO BOX 12354
ROANOKE, VA
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SEPTEMBER/OCTOBER 2017 | 51


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Table of Contents for the Digital Edition of The Roanoker September/October 2017

The Roanoker September/October 2017 - Intro
The Roanoker September/October 2017 - Cover1
The Roanoker September/October 2017 - Cover2
The Roanoker September/October 2017 - 3
The Roanoker September/October 2017 - 4
The Roanoker September/October 2017 - 5
The Roanoker September/October 2017 - 6
The Roanoker September/October 2017 - 7
The Roanoker September/October 2017 - 8
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The Roanoker September/October 2017 - 47
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The Roanoker September/October 2017 - 49
The Roanoker September/October 2017 - 50
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The Roanoker September/October 2017 - 55
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The Roanoker September/October 2017 - 58
The Roanoker September/October 2017 - RVA1
The Roanoker September/October 2017 - RVA2
The Roanoker September/October 2017 - RVA3
The Roanoker September/October 2017 - RVA4
The Roanoker September/October 2017 - RVA5
The Roanoker September/October 2017 - RVA6
The Roanoker September/October 2017 - RVA7
The Roanoker September/October 2017 - RVA8
The Roanoker September/October 2017 - RVA9
The Roanoker September/October 2017 - RVA10
The Roanoker September/October 2017 - RVA11
The Roanoker September/October 2017 - RVA12
The Roanoker September/October 2017 - RVA13
The Roanoker September/October 2017 - RVA14
The Roanoker September/October 2017 - RVA15
The Roanoker September/October 2017 - RVA16
The Roanoker September/October 2017 - RVA17
The Roanoker September/October 2017 - RVA18
The Roanoker September/October 2017 - RVA19
The Roanoker September/October 2017 - RVA20
The Roanoker September/October 2017 - RVA21
The Roanoker September/October 2017 - RVA22
The Roanoker September/October 2017 - RVA23
The Roanoker September/October 2017 - RVA24
The Roanoker September/October 2017 - RVA25
The Roanoker September/October 2017 - RVA26
The Roanoker September/October 2017 - RVA27
The Roanoker September/October 2017 - RVA28
The Roanoker September/October 2017 - RVA29
The Roanoker September/October 2017 - RVA30
The Roanoker September/October 2017 - RVA31
The Roanoker September/October 2017 - RVA32
The Roanoker September/October 2017 - 59
The Roanoker September/October 2017 - 60
The Roanoker September/October 2017 - 61
The Roanoker September/October 2017 - 62
The Roanoker September/October 2017 - 63
The Roanoker September/October 2017 - 64
The Roanoker September/October 2017 - 65
The Roanoker September/October 2017 - 66
The Roanoker September/October 2017 - 67
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The Roanoker September/October 2017 - 70
The Roanoker September/October 2017 - 71
The Roanoker September/October 2017 - 72
The Roanoker September/October 2017 - 73
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The Roanoker September/October 2017 - 81
The Roanoker September/October 2017 - 82
The Roanoker September/October 2017 - Cover3
The Roanoker September/October 2017 - Cover4
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