Ritz-Carlton Magazine - Spring 2012 - (Page 30)

President’s letter ExcEptional storiEs Service and Style Bottom: The Ritz-Carlton, Philadelphia is just one of the extraordinary hotels where our ladies and gentlemen help create lifelong memories. I I am often asked what separates The Ritz-Carlton hotels and resorts from others around the globe. Our exotic destinations, beautiful properties and world-class amenities are certainly noteworthy. However, I would suggest one important factor tops the list: our ladies and gentlemen. Every day, these extraordinary service professionals make it their mission to create unforgettable experiences for our guests, from small touches to grand, unexpected gestures. For example, the staff of The Ritz-Carlton, Philadelphia pulled together an impromptu wedding with just four hours to plan when a massive snowstorm paralyzed the city and forced an anxious couple to find a new, last-minute venue. In just 240 minutes, the staff created an elegant affair, complete with flowers, personalized menus, special lighting and an eight-piece band. At Abama Golf & Spa Resort in Spain, an activity coordinator noticed a young guest’s passion for ballet and came in early every day to give lessons. She taught the girl a special dance and arranged for a private performance at the hotel’s Morocco Jazz Club, to the surprise and delight of the girl’s parents. I receive numerous letters from our guests that detail the compassion, effort and service commitment of our ladies and gentlemen. These letters are the foundation of our marketing campaign “Let Us Stay With You.” We strive to create memories every day that leave lasting impressions with our guests. I am thrilled that we are now able to share some of them with you not only in our advertising but in The Ritz-Carlton Magazine (beginning on page 115) and online at ritzcarlton.com/stories. Finally, I would like to highlight a phenomenal opportunity that was offered to Members of The Ritz-Carlton Rewards Credit Card in February: a once-in-alifetime golf weekend at The Ritz-Carlton Golf Resort, Naples with PGA Tour pro Rocco Mediate and Rick Smith, rated the No. 2 golf instructor in the world by PGA Tour players. The event is just one of the many benefits The Ritz-Carlton Rewards Credit Card offers our guests — and we believe these amazing experiences will create memories that will stay with you. Hervé Humler President and Chief Operations Officer The Ritz-Carlton Hotel Company, L.L.C. 30 w w w. r i t z c a r lt o n . c o m http://www.ritzcarlton.com/stories http://WWW.RITZCARLTON.COM

Table of Contents for the Digital Edition of Ritz-Carlton Magazine - Spring 2012

Ritz-Carlton Magazine - Spring 2012
Contents
Contributors
Editor’s Letter
President’s Letter
Falling in Love With ... Tokyo
Technology
Design
On the Boulevards
Shopping
Jewelry
Watches
Family Travel
Wellness
Golf
Philadelphia
Culinary
Let Us Stay With You
Heritage

Ritz-Carlton Magazine - Spring 2012

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