Vim & Vigor - Fall 2010 - North Mississippi - (Page 52)

Service Constant improvement is our never-ending goal NMM C-T hits 99th upelo pe in inp atient rcentile satis facti patient on w comp h ared to ot en 600h bed f acilit er ies. World-class Training NMHS was one of 40 organizations in the United States, India and Hong Kong to receive the American Society for Training and Development’s 2008 BEST Award for dedication to continuous learning and growth opportunities for employees. Outstanding customer service starts with careful listening. So we give our patients every opportunity to tell us how we’re doing. NMMC School Health Centers Screenings and Health Lectures Charted Treatment Total Served 69,213 64,074 133,287 NMHS uses Press Ganey, the largest patient satisfaction survey company in the nation, that works with more than 7,000 health care facilities. Randomly selected patients are asked about their experience with NMHS inpatient, outpatient, ER, home health and long term care services. In 2007, four NMHS locations received the Press Ganey Compass Award for dedication to service excellence and a commitment to improving customer satisfaction: • NMMC-Tupelo Emergency Department • NMMC-Eupora Inpatient • NMMC-Iuka ER and Outpatient • NMMC-Pontotoc Inpatient Oct. 1, 2008 – Sept. 30, 2009 po ra ilto toc Po int -W est MC NM am nto -Po ka -Eu -H -Tu -Iu pe lo Live Well in Action MC NM n MC MC MC MC NM Industrial Health Fair Health Fairs & Screenings Health Lectures/Support Groups NM 2,607 611 434 447 980 340 841 58 11,354 7,471 2,249 33 40 285 11,246 30,257 18 30 900 722 620 1,202 14,632 11,290 2,249 11,622 30,257 88 Mobile Mammography Immunizations Athletic Trainer Medical Coverage Blood Drive www.nmhs.net/patient_satisfaction.php TO TA L NM NM 2,607 S  http://www.nmhs.net http://www.nmhs.net/patient_satisfaction.php

Table of Contents for the Digital Edition of Vim & Vigor - Fall 2010 - North Mississippi

Vim & Vigor - Fall 2010 - North Mississippi
Contents
Opening Thoughts
Lean On Me
Inside Look
What’s in Your Medicine Cabinet?
See the Future
The Female Factor
Take a Bite Out of Stress
Starring Role
Shouldering the Pain
Train Your Brain
What Now?
Choose Your Own Adventure
Community Report
Catch the Spirit

Vim & Vigor - Fall 2010 - North Mississippi

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