Vim & Vigor - Fall 2011 - North Mississippi - (Page 52)
Service
NMHS averaged 82.668 hours of education and training per full-time employee in Fiscal Year 2010.
Outstanding customer service starts with listening. So we give our patients every opportunity to tell us how we’re doing. In addition to Press Ganey surveys sent to randomly selected patients to rate their experience with NMHS inpatient, outpatient, ER, home health and long term care services, patients have access to Careline at 662-377-2273 or www.nmhs.net/contactus.php to share their compliments or concerns. Staff benefit from educational programs offered through the NMHS Education Department. Programs range from customer service training to clinical courses that meet licensing and accreditation requirements. Educational offerings focus on clinical outcomes, workforce quality and employee and patient satisfaction. These programs play a key role in NMHS’ success.
www.nmhs.net/patient_satisfaction.php
http://www.nmhs.net/contactus.phphttp://www.nmhs.net/patient_satisfaction.php
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