Vim & Vigor - Winter 2011 - Community Healthcare - (Page 6)
Patient feedback shapes the care experience at Community Healthcare System
By Marie Forszt
Exceeding Your
hat does good healthcare look like to you? That is a question that we asked our patients and ourselves. The hospitals of Community Healthcare System, which are Community Hospital in Munster, St. Catherine Hospital in East Chicago and St. Mary Medical Center in Hobart, critically looked at the care provided to patients and put strategies in place to improve processes to deliver medical expertise combined with superior patient care and a comfortable experience. Listening to patients really makes a difference in how care is delivered. At Community Healthcare System hospitals, you will find high-quality care as well as a focus on enhancing the patient experience. Many strategies have been put into practice to ensure that patients have an optimal experience during their stay. Each day the staff strives to exceed patient expectations by connecting with patient priorities and achieving service excellence, thus making healthcare better for the people in their communities. “These initiatives are not just to improve our patients’ experiences but also to increase patient safety and the quality of care patients receive at all our facilities,” says John Gorski, chief operating officer of Community Healthcare System.
Every hour, members of the nursing staff at the hospitals of Community Healthcare System “round” on their patients. This heightened emphasis on hourly rounding— communicating effectively with the patient and ensuring that all their needs are met—has resulted in improved patient satisfaction and safety.
W
6
Vim & Vigor • W I N TER 2 011
Table of Contents for the Digital Edition of Vim & Vigor - Winter 2011 - Community Healthcare