Vim & Vigor - Fall 2013 - North Mississippi - (Page 4)

EXTRAORDINARY CARE M ore than 60 representatives from North Mississippi Health Services clapped and cheered as John Heer, president and CEO, and Bobby Martin, past chairman of the NMHS Board of Directors, accepted the 2012 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for performance excellence through innovation, improvement and visionary leadership. Four U.S. organizations received the award during an April 8 ceremony in Baltimore commemorating the 25th anniversary of the Baldrige Award. 4 FA L L 2 013 “We are honored to receive the Baldrige Award as it recognizes ‘role model’ performance and demonstrates a long-term commitment to focusing on the right things,” Heer says. “I ﬁ rst reviewed the Baldrige criteria in 1997, and it became clear to me that using them as a guide was the best way to run a world-class organization.” In his remarks at the award ceremony, Heer said, “I am honored and humbled to accept this award on behalf of the 6,200 employees, 500 physicians, 200 volunteers and our boards of directors. Their dedication to providing a culture of quality, focus on patient/customer satisfaction and commitment to the provisions of high clinical quality and safety are the reasons why I am here before you today. Their compassion, care and, yes, even love, for those we serve never cease to amaze me.” North Mississippi Medical Center in Tupelo, NMHS’ ﬂagship hospital, ﬁrst applied for the national Baldrige award in 2003 and received it in 2006. NMMC and NMHS hold the distinction of being the only Baldrige recipients in Mississippi. Heer, who joined NMHS in 2004, said that the intention was always to apply for the Baldrige Award as a healthcare system. “We wanted to start with NMMC in Tupelo because of its geographic concentration,” he says. “After we became proﬁcient in the criteria at NMMC, we expanded the concepts and approaches to the entire organization.” SKY PHOTO BY THINKSTOCK U.S. Commerce Secretary Rebecca Blank congratulates the award recipients. NMHS is recognized for excellence with the 2012 Malcolm Baldrige National Quality Award

Table of Contents for the Digital Edition of Vim & Vigor - Fall 2013 - North Mississippi

Vim & Vigor - Fall 2013 - North Mississippi
Opening Thoughts
Recognized for Excellence
Step It Up
Your Mightiest Muscle
Well, Well, Well
Are You Doing More Harm Than Good?
Is Your Shut-Eye Serving You Well?
Kate Middleton, the Duchess of Cambridge
Anatomy of an ER Visit
Next-Gen Surgery
Attack From Within
Virtual Health
Working for You
Catch the Spirit

Vim & Vigor - Fall 2013 - North Mississippi