Vim & Vigor - Fall 2013 - North Mississippi - (Page 8)

WHAT BALDRIGE MEANS TO ME CONTINUED FROM PAGE 6 NMHS chief medical ofﬁcer, says. “Thankfully, we have a unique relationship with our physicians— both employed and private practice. Many of them are very involved in the community, and they really have a sense of personal accountability in these efforts. They make a concerted effort in pursuing quality and safety for the pure sake of better patient care. They show a genuine commitment to achieving the mission, vision and values of NMHS, and that’s very impressive.” NMHS Marketing Director Marsha Tapscott has served on the Baldrige steering committee since 2005. In addition to being involved in writing and editing the application, she also is the Baldrige public affairs contact for the healthcare system. “Through that role, I get to interact with people all over the nation who call or email with questions about our Baldrige journey,” Tapscott says. “It’s really interesting to talk to people who know what this award means and hear why they are using these criteria to improve quality and processes.” After receiving the 2006 and 2012 awards, NMMC and NMHS hosted several sharing days, with participants from across the United States as well as groups from Japan and New Zealand. “Being a part of the Baldrige Award tells the nation, as well as our small part of the world, that we are different, that our concern for our employees and our patients is given the highest priority, and that not only do we put our commitment on paper, we live it every day. Because we are a small community hospital, recognition of this magnitude is an honor beyond words.”—Brenda Johnson of West Point, director of human resources; NMMC-West Point “To me personally, the Baldrige Award merely validates to some what many of us already knew, that North Mississippi Health Services has some of the finest people you’ll find in any organization anywhere in the world.”—Bob Jones of Water Valley, administrator at NMMC-Eupora “The Baldrige Award represents the quality, commitment and overall job performance of our employees. It is an honor to be associated with a workforce that shares common values, demonstrates a commitment to continuous improvement and achieves service excellence for the benefit of others.”—Marie Barnes of Pontotoc, director of human resources, NMMC-Pontotoc “Being a Baldrige Award recipient validates our commitment to delivering the best patientcentered care in America. The Baldrige process allows us to critically analyze all facets of our organization to ensure we are meeting the needs of our patients and community. We realize that winning the award is a great honor, but the principles we learned in our Baldrige journey will allow us to continue to be a leader in healthcare for years to come.”—Lee Greer, MD, of Pontotoc, and chief quality and safety officer at NMHS 8 FA L L 2 013

Table of Contents for the Digital Edition of Vim & Vigor - Fall 2013 - North Mississippi

Vim & Vigor - Fall 2013 - North Mississippi
Opening Thoughts
Recognized for Excellence
Step It Up
Your Mightiest Muscle
Well, Well, Well
Are You Doing More Harm Than Good?
Is Your Shut-Eye Serving You Well?
Kate Middleton, the Duchess of Cambridge
Anatomy of an ER Visit
Next-Gen Surgery
Attack From Within
Virtual Health
Working for You
Catch the Spirit

Vim & Vigor - Fall 2013 - North Mississippi