Condo Media - November 2014 - 24

HOMEOWNER'S
COLUMN NAME CORNER

Professional Association Managers
Working With Boards, Owners, and Residents

E

ach association is unique. While
certain building aspects are
similar, every condominium
has a personality all its own.
What may be a rousing success in one
association can be a complete failure in
another. The problem and the solution are usually found with owners and
residents as well as the manager who
will work with the board to help create
a pleasant community.
Where does the manager ﬁt in? The
volunteer board elected to serve as
leaders in most cases are not professionals in real estate. Because of this, many
boards choose to seek the assistance of

a professional management company,
with a manager to handle the day-to-day
business of running the association. This
is an important relationship to have, and
with the task of running the association, the board's relationship with the
manager can be critical to its success.

Roles and Responsibilities

The board and the manager each have
their own role within the community.
While the manager works directly for
the board, the roles are vastly different.
The board creates and enforces procedures, rules, and policies, enters into
contractual agreements, and abides

"Setting a Higher Standard of Management"
Specializing in Condo and HOA Association Management
Interactive Community Association Web Sites Included!
Customized Management Plans
Electronic invoice approval system
North Point is an Accredited Association Management Company.
We are 1 of the 3 in Massachusetts and the only AAMC in New Hampshire!
Quality Management at a competitive price

877-423-5050

NP@NorthPointManagement.com * www.NorthPointManagement.com
Offices in Amherst, NH * Andover, MA and Stoughton, MA

24

CONDO MEDIA * NOVEMBER 2014

by the condominium documents. They
are the ultimate governing body for the
association, and the manager's role in
this regard is much less. The manager

In addition to working
for the elected board,
managers simultaneously
work with the unit owners and residents of the
association. This presents
a unique environment.
implements the decisions and actions
of the board of directors. Although the
manager does not have a vote in the
running of the association, as an employee or vendor of the association, the
manager works directly for the board to
assist in the building operation.
In addition to working for the
elected board, managers simultaneously
work with the unit owners and residents of the association. This presents
a unique environment for the manager to operate in. Managers' ability
to effectively listen and react to daily
resident issues is an important key to
their satisfaction. Excellent communication is needed to deal with issues that
confront the manager every day. At
times, owners can feel that the manager
works for them and may tend to react
negatively if they are not getting their
way. Once owners understand that the
manager is working with them, not
for them, in ﬁnding solutions to the
problem, a manager can go a long way
in ﬁnding a way to work and live within
the parameters provided. CM
Condo Media - November 2014

Table of Contents for the Digital Edition of Condo Media - November 2014
