Chief Learning Officer - January 2008 - (Page 7)

CHIEF LEARNING OFFICER Volume 7 GROUP PUBLISHER WEB MANAGER Issue 1 ACCOUNT EXECUTIVES Januar y 2008 BUSINESS MANAGER John R. Taggart jrtag@clomedia.com EDITOR IN CHIEF Chris Patterson cpatterson@clomedia.com DESIGNER Dave Lienemann davel@clomedia.com Lisa Newton lnewton@clomedia.com DIRECTOR, CREATIVE & PRODUCTION SERVICES Vince Czarnowski vince@clomedia.com CIRCULATION DIRECTOR Norman B. Kamikow norm@clomedia.com VICE PRESIDENT OF OPERATIONS Spencer Thayer spencer@clomedia.com E-MEDIA MANAGER Cindy Cardinal ccardinal@clomedia.com LIST MANAGER Gwen Connelly gwen@clomedia.com EDITORIAL DIRECTOR Kat O’Connor koconnor@clomedia.com ASSOCIATE PUBLISHER & ADVERTISING DIRECTOR Kendra Chaplin kendra@clomedia.com ART DIRECTOR Jay Schwedelson mediatec@worldata.com REPRINTS What happens to inexperienced leaders when they’re faced with change? Mike Prokopeak mikep@clomedia.com MANAGING EDITOR Kasey Doshier kdoshier@clomedia.com PRODUCTION SUPERVISOR James R. Yeakel jyeakel@clomedia.com EASTERN ADVERTISING MANAGER reprints@parsintl.com or call 212-221-9595 CONTRIBUTING WRITERS: Brian Summerfield bsummerfield@clomedia.com SENIOR EDITORS Linda Dziwak linda@clomedia.com PRINT DESIGNER Daniel Margolis dmargolis@clomedia.com Kellye Whitney kwhitney@clomedia.com ASSOCIATE EDITORS Clifford P. Capone ccapone@clomedia.com WESTERN ADVERTISING MANAGER Cassandra Schmutz cassandra@clomedia.com EVENTS MANAGER Agatha Gilmore agilmore@clomedia.com Ben Warden bwarden@clomedia.com Lindsay Edmonds Wickman lwickman@clomedia.com Brian Klunk bklunk@clomedia.com NEW ENGLAND, MIDWEST & SOUTHERN ADVERTISING MANAGER Trey Smith tsmith@clomedia.com EVENTS COORDINATOR Christen MacKenzie cmackenzie@clomedia.com EVENTS SALES MANAGER Brad Smith bsmith@clomedia.com Norman B. Kamikow PRESIDENT Tana Johnson tjohnson@clomedia.com John Ambrose Sushant Buttan Nick Giannis Charlie Gillette Brandon Hall Fred Harburg Elliott Masie Jeanne C. Meister Corinne Miller Bob Mosher Mark Place Brian Summerfield Ben Warden Kellye Whitney Dr. Warren Wilhelm John Zonneveld Patricia Pierce CHIEF FINANCIAL OFFICER They make costly mistakes. Mistakes you can teach them to avoid. MediaTec Publishing Inc John R. Taggart EXECUTIVE VICE PRESIDENT Philip S. Wolin GENERAL COUNSEL Here’s the idea: When you partner with Element K, your leaders will have access to online courses from Harvard Business School Publishing, and concise summaries of best-selling books like The Heart of Change by renowned leadership authority John P. Kotter. Chief Learning Officer Editorial Advisory Board Cushing Anderson, Program Director, Learning Services, IDC Frank J. Anderson Jr., President, Defense Acquisition University Cedric Coco, General Manager, Microsoft Corp. Dr. Pat Crull, Vice President and Chief Learning Officer, Time Warner Cable Tamar Elkeles, Vice President, Learning & Development, QUALCOMM Dr. Kathleen Gallo, Senior Vice President and Chief Learning Officer, North Shore-LIJ Health System Fred Harburg, Consultant, Author, Speaker Ted Henson, Chief Learning Strategist, Global Knowledge Edward Hoff, Vice President, Learning, IBM Neill Hopkins, Vice President of Skills Development, CompTIA Gerry Hudson-Martin, Vice President, Enthusiastic Learning, Marriott International Bill Kline, President, Kline Consulting Dr. James L’Allier, President, LearnSure June Paradise Maul, President, Advantage Value LLC Lee Maxey, Vice President, Products and Services, The Institute of Corporate Productivity Jeanne C. Meister, Author and Independent Learning Consultant Bob Mosher, Global Chief Learning Officer and Strategy Evangelist, Learning Guide Solutions US Rebecca Ray, Ph.D., Senior Vice President, Global Talent Management, MasterCard Dr. Allison Rossett, Professor of Educational Technology, San Diego State University Bonnie Stoufer, Vice President for Organizational Development and Education, Ascension Health David Vance, Former President, Caterpillar University Kevin Wilde, Chief Learning Officer, General Mills Carol Willett, Chief Learning Officer, U.S. Government Accountability Office You be the judge! Try a free sampling of our leadership courses and the summary of The Heart of Change (one of more than 1600 getAbstract business book summaries on our site). If you’re impressed, we’ll give you 5 free subscriptions to share with others at your company— a $500 value. Your managers will enjoy the training, and their new insights may keep them from avoidable missteps. go.elementk.com/Leadership2 Chief Learning Officer Partners Premier Partners Chief Learning Officer, USPS #023981, is published monthly by MediaTec Publishing Inc., 318 Harrison Street, Suite 301, Oakland, CA 94607. Periodicals Class Postage paid at Oakland, CA and additional mailing offices. POSTMASTER: Please send address changes to: Chief Learning Officer magazine, P.O. Box 2082, Skokie, IL 60076-7983. Subscriptions are free to qualified professionals within the U.S. Nonqualified paid subscriptions are available at the subscription price of $195 for 12 issues. Canada/Mexico orders must be prepaid in U.S. funds with an additional $15 postage charge. All other countries outside the U.S. must be prepaid in U.S. funds with an additional $33 postage surcharge. Single copy price is $35. Chief Learning Officer and CLOmedia.com are the trademarks of MediaTec Publishing, Inc. Copyright © 2002, MediaTec Publishing Inc. ALL RIGHTS RESERVED. Reproduction of material published in Chief Learning Officer is forbidden without permission. Printed by: RR Donnelley Inc., Mendota, IL Element K Leadership Trial. Experience Element K’s leadership training at go.elementk.com/Leadership2 ©2007 Element K Corporation. http://go.elementk.com/Leadership2 http://go.elementk.com/Leadership2 http://CLOmedia.com http://go.elementk.com/Leadership2

Table of Contents Feed for the Digital Edition of Chief Learning Officer - January 2008

Chief Learning Officer - January 2008 Editor’s Letter Table of Contents Imperatives Selling up, Selling Down Strategies Take Five Environment Sips of Knowledge at E. & J. Gallo Winery CLO Profile Productivity UST Global: Opening Employees’ Eyes to New Learning Tactics Applying CRM Concepts to E-Learning Human Capital Capital One: Experiences in Innovation Learning Solutions Macy’s: Using Feedback to Develop One Leader at a Time Case Study Business Intelligence Advertisers’ Index Editorial Resources In Conclusion

Chief Learning Officer - January 2008

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