Chief Learning Officer - January 2009 - (Page 9) TABLE OF CONTENTS JANUARY 2009 26 Departments 26 CLO Profile Brian Summerfield To adapt to transforming geopolitical realities, the Defense Intelligence Agency (DIA) made drastic changes in how it operates in the past few years. And Matt Peters, chief learning officer at DIA, has rolled with those changes. 20 Experts 12 IMPERATIVES Elliott Masie Appoint a U.S.-CLO, Mr. President! 14 SELLING UP, SELLING DOWN Bob Mosher Do We Make Learning Easier or Harder? 48 Case Study Susan Chai Health care company Kaiser Permanente needed a more standardized, cost-effective approach to learning and follow-through across the enterprise. How did they do it? By thinking small. 16 STRATEGIES Fred Harburg A Great Teacher in Tough Times 18 TAKE FIVE Brandon Hall Five Learning Trends for 2009 50 Case Study Chuck Kovach In the midst of economic turbulence, it might seem like soft skills training would be a tough sell. At accounting firm J.H. Cohn, these capabilities are the organization’s competitive advantage. 58 IN CONCLUSION Stephen M. R. Covey The Economics of Trust Resources 4 Editor’s Letter High Hopes 52 Business Intelligence Cushing Anderson Respondents to Chief Learning Officer magazine’s Business Intelligence Board survey view the coming year with guarded optimism. 10 Connections 57 Advertisers’ Index 57 Editorial Resources IN PRACTICE 22 Union Bank of California Invests in Talent to Weather the Economic Storm 33 Palomar Pomerado Health: Genius in Simplicity 38 Sun’s Collaborative Effort for Sales Training 43 Executing Blended Learning at Comcast University 46 XP Systems Trains at the Speed of Change Chief Learning Officer • January 2009 • www.clomedia.com 9 http://www.clomedia.com
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