Chief Learning Officer - March 2008 - (Page 10) table of contents March 2008 departments 26 clo profile Brian Summerfield Jeanette K. Harrison, vice president of the American Express Learning Network, truly believes in the power of education. She applies this view to her work, which involves preparing thousands of the company’s employees to provide exceptional service to customers. 52 case study Stephen J. Stilwell As engineering and construction firm Henkels & McCoy grows its business, the organization has been challenged by demands around project management proficiencies. The company has turned to its learning function to support its continued expansion. 56 case study Jeff Snipes and Dawn Runge, Ph.D. SSM Health Care aims for the highest level of customer service in the health care industry. To accomplish this goal, the organization encourages all its employees to develop the necessary leadership, management and communication skills. 58 business intelligence Cushing Anderson Succession planning and learning are part of the same talent family. Because of their close relationship, more organizations should — and probably will — explore ways to integrate and automate these key functions. 2648 experts 12 imperatives Elliott Masie “YouContent” Challenges & Changes in practice 25 The Treasury Board of Saskatchewan: Training the Trainers With Experiential Learning Xerox: Creating a Learning Masterpiece Capturing the Knowledge of the Workforce Succession Planning Tips from the U.S. GAO Influencing Competency Management 32 16 selling up, selling down Bob Mosher If You Build It, Will They Come? 41 46 51 18 strategies Fred Harburg Do You Mind If I Use the Abdominal Machine? March 2008 resources 4 editor’s letter It’s Better to Convince Than Persuade 20 take five Brandon Hall Five Award-Winning Online Courses 52 I www.clomedia.com I Chief Learning Officer 10 65 advertisers’ index 65 editorial resources 66 in conclusion Jeanne C. Meister Creating a Social Media Strategy for Corporate Learning http://www.clomedia.com
Table of Contents Feed for the Digital Edition of Chief Learning Officer - March 2008 Chief Learning Officer - March 2008 Editor's Letter Table of Contents Imperatives Selling Up, Selling Down Strategies Take Five Learning Solutions The Treasury Board of Saskatchewan: Training the Trainers With Experiential Learning Clo Profile Environment Xerox: Creating a Learning Masterpiece Tactics Capturing the Knowledge of the Workforce Productivity Succession Planning Tips from the U.S. GAO Human Capital Influencing Competency Management Case Study Case Study Business Intelligence Advertisers' Index Editorial Resources In Conclusion Chief Learning Officer - March 2008 Chief Learning Officer - March 2008 - (Page Intro) Chief Learning Officer - March 2008 - Chief Learning Officer - March 2008 (Page Cover1) Chief Learning Officer - March 2008 - Chief Learning Officer - March 2008 (Page Cover2) Chief Learning Officer - March 2008 - Chief Learning Officer - March 2008 (Page 3) Chief Learning Officer - 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March 2008 - Xerox: Creating a Learning Masterpiece (Page 35) Chief Learning Officer - March 2008 - Xerox: Creating a Learning Masterpiece (Page 36) Chief Learning Officer - March 2008 - Xerox: Creating a Learning Masterpiece (Page 37) Chief Learning Officer - March 2008 - Tactics (Page 38) Chief Learning Officer - March 2008 - Tactics (Page 39) Chief Learning Officer - March 2008 - Tactics (Page 40) Chief Learning Officer - March 2008 - Capturing the Knowledge of the Workforce (Page 41) Chief Learning Officer - March 2008 - Capturing the Knowledge of the Workforce (Page 42) Chief Learning Officer - March 2008 - Capturing the Knowledge of the Workforce (Page 43) Chief Learning Officer - March 2008 - Productivity (Page 44) Chief Learning Officer - March 2008 - Productivity (Page 45) Chief Learning Officer - March 2008 - Succession Planning Tips from the U.S. GAO (Page 46) Chief Learning Officer - March 2008 - Succession Planning Tips from the U.S. GAO (Page 47) Chief Learning Officer - March 2008 - Human Capital (Page 48) Chief Learning Officer - March 2008 - Human Capital (Page 49) Chief Learning Officer - March 2008 - Human Capital (Page 50) Chief Learning Officer - March 2008 - Influencing Competency Management (Page 51) Chief Learning Officer - March 2008 - Case Study (Page 52) Chief Learning Officer - March 2008 - Case Study (Page 53) Chief Learning Officer - March 2008 - Case Study (Page 54) Chief Learning Officer - March 2008 - Case Study (Page 55) Chief Learning Officer - March 2008 - Case Study (Page 56) Chief Learning Officer - March 2008 - Case Study (Page 57) Chief Learning Officer - March 2008 - Business Intelligence (Page 58) Chief Learning Officer - March 2008 - Business Intelligence (Page 59) Chief Learning Officer - March 2008 - Business Intelligence (Page 60) Chief Learning Officer - March 2008 - Business Intelligence (Page 61) Chief Learning Officer - March 2008 - Business Intelligence (Page 62) Chief Learning Officer - March 2008 - Business Intelligence (Page 63) Chief Learning Officer - 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