Chief Learning Officer - March 2008 - (Page 27) clo profile ©2008 Marcus Hoffman Photography said this was when she first realized how technology could be harnessed as valuable tool for connecting people with knowledge. From there, she moved through different development- and performance-related roles, including a stint as the director of knowledge and learning at Intel Corp., before landing at American Express. She said the common thread between all the jobs she has held is they involved driving the performance of people. “My career has revolved around solving problems where we needed better or greater performance from our workforce,” she said. “In essence, I’m a corporate problem solver.” When Harrison first arrived at American Express’ Service Delivery Network, she was part of a new group of leaders who had just joined that part of the enterprise. While this dramatic shake-up in senior personnel might seem precarious, it turned out to be an opportunity to re-examine how the function was running and what needed to change. “We were a partner in that from the get-go,” Harrison said. “That’s really allowed us to be a part of the reinvention of American Express’ service philosophy and delivery.” The main objectives for the Learning Network involved motivating its employees and restoring their belief that it was a great place to work, balancing technology-based learning programs with more interpersonal and experiential offerings and focusing on customer treatment as the primary target of employee development (as opposed to con- – Jeanette K. Harrison 27 March 2008 I www.clomedia.com I Chief Learning Officer “We believe that we’re very good at what we do and we’re very committed to it, but it doesn’t really matter how much we train if we don’t find people who are passionate about work.” http://www.clomedia.com
Table of Contents Feed for the Digital Edition of Chief Learning Officer - March 2008 Chief Learning Officer - March 2008 Editor's Letter Table of Contents Imperatives Selling Up, Selling Down Strategies Take Five Learning Solutions The Treasury Board of Saskatchewan: Training the Trainers With Experiential Learning Clo Profile Environment Xerox: Creating a Learning Masterpiece Tactics Capturing the Knowledge of the Workforce Productivity Succession Planning Tips from the U.S. GAO Human Capital Influencing Competency Management Case Study Case Study Business Intelligence Advertisers' Index Editorial Resources In Conclusion Chief Learning Officer - March 2008 Chief Learning Officer - March 2008 - (Page Intro) Chief Learning Officer - March 2008 - Chief Learning Officer - March 2008 (Page Cover1) Chief Learning Officer - March 2008 - Chief Learning Officer - March 2008 (Page Cover2) Chief Learning Officer - March 2008 - Chief Learning Officer - March 2008 (Page 3) Chief Learning Officer - March 2008 - Editor's Letter (Page 4) Chief Learning Officer - March 2008 - Editor's Letter (Page 5) Chief Learning Officer - March 2008 - Editor's Letter (Page 6) Chief Learning Officer - March 2008 - Editor's Letter (Page 7) Chief Learning Officer - March 2008 - Editor's Letter (Page 8) Chief Learning Officer - March 2008 - Table of Contents (Page 9) Chief Learning Officer - March 2008 - Table of Contents (Page 10) Chief Learning Officer - March 2008 - Table of Contents (Page 11) Chief Learning Officer - March 2008 - Imperatives (Page 12) Chief Learning Officer - March 2008 - Imperatives (Page 13) Chief Learning Officer - March 2008 - Imperatives (Page 14) Chief Learning Officer - March 2008 - Imperatives (Page 15) Chief Learning Officer - March 2008 - Selling Up, Selling Down (Page 16) Chief Learning Officer - March 2008 - Selling Up, Selling Down (Page 17) Chief Learning Officer - March 2008 - Strategies (Page 18) Chief Learning Officer - March 2008 - Strategies (Page 19) Chief Learning Officer - March 2008 - Take Five (Page 20) Chief Learning Officer - March 2008 - Take Five (Page 21) Chief Learning Officer - March 2008 - Learning Solutions (Page 22) Chief Learning Officer - March 2008 - Learning Solutions (Page 23) Chief Learning Officer - March 2008 - Learning Solutions (Page 24) Chief Learning Officer - March 2008 - The Treasury Board of Saskatchewan: Training the Trainers With Experiential Learning (Page 25) Chief Learning Officer - March 2008 - Clo Profile (Page 26) Chief Learning Officer - March 2008 - Clo Profile (Page 27) Chief Learning Officer - March 2008 - Clo Profile (Page 28) Chief Learning Officer - March 2008 - Clo Profile (Page 29) Chief Learning Officer - March 2008 - Environment (Page 30) Chief Learning Officer - March 2008 - Environment (Page 31) Chief Learning Officer - March 2008 - Xerox: Creating a Learning Masterpiece (Page 32) Chief Learning Officer - March 2008 - Xerox: Creating a Learning Masterpiece (Page 33) Chief Learning Officer - March 2008 - Xerox: Creating a Learning Masterpiece (Page 34) Chief Learning Officer - March 2008 - Xerox: Creating a Learning Masterpiece (Page 35) Chief Learning Officer - March 2008 - Xerox: Creating a Learning Masterpiece (Page 36) Chief Learning Officer - March 2008 - Xerox: Creating a Learning Masterpiece (Page 37) Chief Learning Officer - March 2008 - Tactics (Page 38) Chief Learning Officer - March 2008 - Tactics (Page 39) Chief Learning Officer - March 2008 - Tactics (Page 40) Chief Learning Officer - March 2008 - Capturing the Knowledge of the Workforce (Page 41) Chief Learning Officer - March 2008 - Capturing the Knowledge of the Workforce (Page 42) Chief Learning Officer - March 2008 - Capturing the Knowledge of the Workforce (Page 43) Chief Learning Officer - March 2008 - Productivity (Page 44) Chief Learning Officer - March 2008 - Productivity (Page 45) Chief Learning Officer - March 2008 - Succession Planning Tips from the U.S. GAO (Page 46) Chief Learning Officer - March 2008 - Succession Planning Tips from the U.S. GAO (Page 47) Chief Learning Officer - March 2008 - Human Capital (Page 48) Chief Learning Officer - March 2008 - Human Capital (Page 49) Chief Learning Officer - March 2008 - Human Capital (Page 50) Chief Learning Officer - March 2008 - Influencing Competency Management (Page 51) Chief Learning Officer - March 2008 - Case Study (Page 52) Chief Learning Officer - March 2008 - Case Study (Page 53) Chief Learning Officer - March 2008 - Case Study (Page 54) Chief Learning Officer - March 2008 - Case Study (Page 55) Chief Learning Officer - March 2008 - Case Study (Page 56) Chief Learning Officer - March 2008 - Case Study (Page 57) Chief Learning Officer - March 2008 - Business Intelligence (Page 58) Chief Learning Officer - March 2008 - Business Intelligence (Page 59) Chief Learning Officer - March 2008 - Business Intelligence (Page 60) Chief Learning Officer - March 2008 - Business Intelligence (Page 61) Chief Learning Officer - March 2008 - Business Intelligence (Page 62) Chief Learning Officer - March 2008 - Business Intelligence (Page 63) Chief Learning Officer - March 2008 - Business Intelligence (Page 64) Chief Learning Officer - March 2008 - Editorial Resources (Page 65) Chief Learning Officer - March 2008 - In Conclusion (Page 66) Chief Learning Officer - March 2008 - In Conclusion (Page Cover3) Chief Learning Officer - March 2008 - In Conclusion (Page Cover4)
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