Chief Learning Officer - March 2008 - (Page 64)

CASE STUDY continued from page 57 Effectiveness Dawn Runge, enabling them to facilitate their own application sessions with their extended teams. The programs have been completed by approximately 2,000 leaders across the organization. The strategic-thinking application sessions have uncovered major business opportunities and issues, including how to develop improved relationships with partner physicians and how to overcome organizational cultural challenges to enable the smooth rollout of a new electronic records system. Anecdotal evidence from SSM Health Care executives points to higher quality interactions between team members. Feedback to date indicates that the majority of participants strongly feel that the training is critical to their job performance and has significantly impacted their job satisfaction. Learning effectiveness and job impact measures scored 5.97 and 6.08, respectively, on a seven-point scale. So what’s next? The organization knows the pursuit of performance excellence is never finished. They will continue to refine the existing AEPC elements and associated learning programs that, when used together, have been shown to positively affect patient and employee satisfaction. The ultimate goal of the AEPC initiative is for the SSM Health Care system to be ranked in the top 1 percent of all hospitals nationwide for patient satisfaction. “We use the Malcolm Baldrige National Quality Award criteria to develop better approaches to improve patient care, and also to overall operations,” Sister Ryan said. “As we continue to improve everything we do at SSM Health Care, we want to inspire others to join us in raising health care in this country to a new level.” “In 1999, we became the first health care system in the country to receive a Baldrige site visit,” she said. “Since then, we’ve applied three more times, and our goal has always been to use the Baldrige criteria to improve the quality of our health care services to our patients.” In addition to AEPC, SSM began the process of revitalizing its Continuous Quality Improvement (CQI) program. The revitalized program, called CQIplus, will incorporate elements of Lean and Six Sigma and will focus on improving processes to make them more streamlined, efficient and cost-effective. Get Your Employees Trained Where Consultants Get Trained. :The American Society for Quality ASQ has the most comprehensive training portfolio for achieving performance excellence. ASQ training solutions provide a cost-effective option to increase business efﬁciencies and improve work force competencies. ASQ e-Learning courses ﬁt into your employees’ schedules regardless of time constraints. All courses are self-paced, available on any computer with Internet access, and offer the most current and credible information. Don’t make your employees leave the workplace for a great education — Six Sigma e-Learning opportunities include: • • • • Introduction to Six Sigma Six Sigma Yellow Belt — Services Version Lean Six Sigma Green Belt — Services Version Lean Six Sigma Black Belt — Services Version Save Money on Training! Even if you haven’t discovered the beneﬁts of ASQ membership, enjoy the savings until May 1, 2008, by taking advantage of member pricing on the promoted Six Sigma e-Learning courses. FOR MORE INFORMATION ABOUT ASQ, VISIT www.asq.org. To take advantage of this special savings offer, call 800-248-1946 and provide priority code SVHHF87 when ordering. http://www.asq.org http://www.asq.org

Table of Contents Feed for the Digital Edition of Chief Learning Officer - March 2008

Chief Learning Officer - March 2008 Editor's Letter Table of Contents Imperatives Selling Up, Selling Down Strategies Take Five Learning Solutions The Treasury Board of Saskatchewan: Training the Trainers With Experiential Learning Clo Profile Environment Xerox: Creating a Learning Masterpiece Tactics Capturing the Knowledge of the Workforce Productivity Succession Planning Tips from the U.S. GAO Human Capital Influencing Competency Management Case Study Case Study Business Intelligence Advertisers' Index Editorial Resources In Conclusion

Chief Learning Officer - March 2008

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