Chief Learning Officer - March 2008 - (Page 7)

CHIEF LEARNING OFFICER Volume 7 GROUP PUBLISHER Issue 3 ASSOCIATE PUBLISHER & ADVERTISING DIRECTOR WEB MANAGER March 2008 CIRCULATION DIRECTOR John R. Taggart jrtag@clomedia.com EDITOR IN CHIEF James R. Yeakel jyeakel@clomedia.com EASTERN ADVERTISING MANAGER Chris Patterson cpatterson@clomedia.com DESIGNER Cindy Cardinal ccardinal@clomedia.com LIST MANAGER Norman B. Kamikow norm@clomedia.com VICE PRESIDENT OF OPERATIONS Spencer Thayer spencer@clomedia.com E-MEDIA MANAGER Clifford P. Capone ccapone@clomedia.com WESTERN ADVERTISING MANAGER Jay Schwedelson mediatec@worldata.com REPRINTS Gwen Connelly gwen@clomedia.com EDITORIAL DIRECTOR Kat O’Connor koconnor@clomedia.com E-MEDIA DESIGNER reprints@parsintl.com or call 212-221-9595 CONTRIBUTING WRITERS: Mike Prokopeak mikep@clomedia.com MANAGING EDITOR Brian Klunk bklunk@clomedia.com NEW ENGLAND, MIDWEST & SOUTHERN ADVERTISING MANAGER Rahel Haile rahelh@clomedia.com EVENTS MANAGER Brian Summerfield bsummerfield@clomedia.com SENIOR EDITORS Brad Smith bsmith@clomedia.com ACCOUNT EXECUTIVES Trey Smith tsmith@clomedia.com EVENTS COORDINATOR Daniel Margolis dmargolis@clomedia.com Kellye Whitney kwhitney@clomedia.com ASSOCIATE EDITORS Dave Lienemann davel@clomedia.com Lisa Newton lnewton@clomedia.com DIRECTOR, CREATIVE & PRODUCTION SERVICES Christen MacKenzie cmackenzie@clomedia.com EVENTS SALES MANAGER Tana Johnson tjohnson@clomedia.com MARKETING & COMMUNICATIONS MANAGER Agatha Gilmore agilmore@clomedia.com Ben Warden bwarden@clomedia.com Lindsay Edmonds Wickman lwickman@clomedia.com COPY EDITOR Kendra Chaplin kendra@clomedia.com ART DIRECTOR Laura Cibuls lcibuls@clomedia.com DIRECTOR OF INFORMATION TECHNOLOGY Kasey Doshier kdoshier@clomedia.com PRODUCTION SUPERVISOR Mark Jankiewicz mjankiewicz@clomedia.com BUSINESS MANAGER Meagan Polakowski meaganp@clomedia.com Linda Dziwak linda@clomedia.com Norman B. Kamikow PRESIDENT Vince Czarnowski vince@clomedia.com Cushing Anderson Mike Brennan Bill Byron Concevitch Andrew Gebavi Brandon Hall Fred Harburg Elliott Masie Jeanne C. Meister Bob Mosher Mike Prokopeak Michael Rosenberg Dawn Runge, Ph.D. Jeff Snipes Stephen J. Stilwell Brian Summerfield Ben Warden Carol Willett Patricia Pierce CHIEF FINANCIAL OFFICER webinar Thursday, March 6, 2008 11AM PT/2PM ET Speed Up Software Implementations and Improve End-User Training You’re the project manager or training manager responsible for the implementation of a major software rollout or upgrade. Hundreds, or even thousands, of users in a wide variety of roles will need to be trained successfully, or your project will fail. Whether your project involves a major ERP brand, such as SAP or Oracle e-Business Suite, a CRM implementation or a custom application, you know that effective end-user training is going to be essential for the project to succeed. Adoption is everything! Clever technology, optimal design, efficient business processes will count for nothing if users cannot use the new applications. Join Kaplan IT Learning, in this Chief Learning Officer magazine Webinar, as it presents the importance of end-user training, common pitfalls to avoid and tool selection tips. MediaTec Publishing Inc John R. Taggart EXECUTIVE VICE PRESIDENT Philip S. Wolin GENERAL COUNSEL Chief Learning Officer Editorial Advisory Board Cushing Anderson, Program Director, Learning Services, IDC Frank J. Anderson Jr., President, Defense Acquisition University Cedric Coco, Vice President, Learning and Organizational Effectiveness, Lowe’s Companies Inc. Dr. Pat Crull, Vice President and Chief Learning Officer, Time Warner Cable Tamar Elkeles, Vice President, Learning & Development, QUALCOMM Dr. Kathleen Gallo, Senior Vice President and Chief Learning Officer, North Shore-LIJ Health System Fred Harburg, Consultant, Author, Speaker Ted Henson, Chief Learning Strategist, Global Knowledge Edward Hoff, Vice President, Learning, IBM Neill Hopkins, Vice President of Skills Development, CompTIA Gerry Hudson-Martin, Vice President, Enthusiastic Learning, Marriott International Bill Kline, President, Kline Consulting Dr. James L’Allier, President, LearnSure June Paradise Maul, President, Advantage Value LLC Lee Maxey, Vice President, Products and Services, The Institute of Corporate Productivity Jeanne C. Meister, Author and Independent Learning Consultant Bob Mosher, Global Chief Learning Officer and Strategy Evangelist, LearningGuide Solutions US Rebecca Ray, Ph.D., Senior Vice President, Global Talent Management, MasterCard Dr. Allison Rossett, Professor of Educational Technology, San Diego State University Bonnie Stoufer, Vice President for Organizational Development and Education, Ascension Health David Vance, Former President, Caterpillar University Kevin Wilde, Chief Learning Officer, General Mills Carol Willett, Chief Learning Officer, U.S. Government Accountability Office Chief Learning Officer Partner Premier Partners Chief Learning Officer, USPS #023981, is published monthly by MediaTec Publishing Inc., 318 Harrison Street, Suite 301, Oakland, CA 94607. Periodicals Class Postage paid at Oakland, CA and additional mailing offices. POSTMASTER: Please send address changes to: Chief Learning Officer magazine, P.O. Box 2082, Skokie, IL 60076-7983. Subscriptions are free to qualified professionals within the U.S. Nonqualified paid subscriptions are available at the subscription price of $195 for 12 issues. Canada/Mexico orders must be prepaid in U.S. funds with an additional $15 postage charge. All other countries outside the U.S. must be prepaid in U.S. funds with an additional $33 postage surcharge. Single copy price is $35. Chief Learning Officer and CLOmedia.com are the trademarks of MediaTec Publishing, Inc. Copyright © 2008, MediaTec Publishing Inc. ALL RIGHTS RESERVED. Reproduction of material published in Chief Learning Officer is forbidden without permission. Printed by: RR Donnelley Inc., Mendota, IL http://www.clomedia.com/events/webinars http://www.clomedia.com/events/webinars http://CLOmedia.com

Table of Contents Feed for the Digital Edition of Chief Learning Officer - March 2008

Chief Learning Officer - March 2008 Editor's Letter Table of Contents Imperatives Selling Up, Selling Down Strategies Take Five Learning Solutions The Treasury Board of Saskatchewan: Training the Trainers With Experiential Learning Clo Profile Environment Xerox: Creating a Learning Masterpiece Tactics Capturing the Knowledge of the Workforce Productivity Succession Planning Tips from the U.S. GAO Human Capital Influencing Competency Management Case Study Case Study Business Intelligence Advertisers' Index Editorial Resources In Conclusion

Chief Learning Officer - March 2008

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