Chief Learning Officer - April 2008 - (Page 10) TABLE OF CONTENTS APRIL 2008 54 Departments 28 CLO Profile Kellye Whitney Hope Greenfield’s tenure at Lehman Brothers mirrors the progression of the corporate learning industry. Thanks to her efforts, the company’s learning function evolved from a provider of rudimentary, tactical content to a strategic driver of business performance. 28 Experts 12 BUSINESS IMPACT Michael E. Echols, Ph.D. Why Is Business Impact Important? 40 16 TRENDS Nick van Dam, Ph.D. Accelerated Development 18 BEST PRACTICES 54 Case Study Kristofor Swanson As with most financial firms, many employees at Merrill Lynch are working long hours outside of the office. Because of these circumstances, the company has turned to mobile modalities to deliver learning that’s short, accessible and relevant. Josh Bersin Building a Learning Culture 20 EFFECTIVENESS Jay Cross Time Is All We Have 66 IN CONCLUSION Jeanne C. Meister Learning for the Google Generation 60 Business Intelligence Patti Phillips, Ph.D. Too often, we base our expectations on highly subjective sources of information. In determining the likelihood of success for a particular project or program, we should adopt a scientific approach to assessing and analyzing data. Resources 4 Editor’s Letter If It Ain’t Broke, Make It Better 65 Advertisers’ Index 65 Editorial Resources IN PRACTICE 26 Northwestern Memorial Hospital: Best of Both Worlds 36 Steelcase: Using Downtime to Your Advantage 43 SAP Goes to the Movies 48 IBM: Virtual Worlds Unite Virtual Teams 53 Borders: Layers of Learning 10 Chief Learning Officer • April 2008 • www.clomedia.com http://www.clomedia.com
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