Chief Learning Officer - June 2008 - (Page 10) TABLE OF CONTENTS JUNE 2008 30 Departments 30 CLO Profile 54 Case Study By Drew Darnbrough Global consulting firm Mercer has turned to a learning platform to better manage workforce performance, deliver employee development programs and capture knowledge worldwide. 62 Experts Michael E. Echols, Ph.D. Challenges to Measurement 60 Josh Bersin Operating a Global LMS 16 BUSINESS IMPACT 18 BEST PRACTICES 20 EFFECTIVENESS Jay Cross Dawn of the Un-Book Brian Summerfield In ancient Greek mythology, the Titan Atlas held up the entire world on his shoulders. A modern-day Atlas in his own right, Jan Ginneberge, vice president of learning at Alcatel-Lucent University, supports his company’s learning offerings around the world. 58 Case Study Jacqui Alexander Because of its operations and organizational structure, global project management is crucial for GlaxoSmithKline. The company has implemented an extensive project management training program to ensure employees around the world have this competency. 22 GUEST EDITORIAL S.M. Nafay Kumail and Bhupendra Bahadur Singh Defining and Achieving Training Value 66 IN CONCLUSION Jeanne C. Meister Communities of Practice in the Workplace 60 Case Study Christian Standaert Mobility of people and ideas is central to success at ArcelorMittal. Thus, the company is emphasizing the importance of business English as a competency to ensure ideas and best practices can be shared throughout its global operations. Resources 4 Editor’s Letter A Rare Day in June 62 Business Intelligence Deepak Desai Business English proficiency is critical for success in the global economy — but most employees in global corporations say their employees’ English skills are inadequate. Successful learning leaders are using technology to break down the language barrier. 12 Connections Get Connected With CLO-Network 65 Advertisers’ Index 65 Editorial Resources IN PRACTICE 29 Europe’s E-Learning Evolution 36 Addressing the IT Skills Gap 43 Intel in China 49 Kaiser Permanente’s ‘Essentials for Managers’ Provides Jolt of Confidence 52 World Citizen or Ugly American? 10 Chief Learning Officer • June 2008 • www.clomedia.com http://www.clomedia.com
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