Chief Learning Officer - June 2008 - (Page 55) as flexible as it was robust to accommodate its global delivery requirements and the subsequent challenges associated with implementing a talent and performance management initiative. “Talent management is about creating and engaging the right workforce to meet business objectives and is centered on workforce capabilities. Performance management is making sure we have the right processes in place to build high performance so development can be targeted to areas where there are gaps in capabilities,” Wheelock explained. “We have global programs that are tactile, such as sales skills, presentation skills and an array of subjects to support the various competencies,” said Louise Gale, the technology manager in charge of Mercer’s learning and performance platforms. “We use the LMS to advertise the programs and determine who they’re targeted to. We don’t take away the emphasis on the importance of face-to-face meetings and instructorled training, but we want the programs to be globally consistent. Often, we have prerequisites and follow-up activities as part of the global face-to-face meetings. Chief Learning Officer • June 2008 • www.clomedia.com 55 http://www.clomedia.com
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