Chief Learning Officer - August 2007 - (Page 25)

learning solutions any means possible exactly what the requirement is and do so in clear language everyone can understand without being patronizing. 3. Describe “the how.” How will this change affect my job day to day? How will my skills or processes change? How can I best implement the change? The answers to these questions might be significant or negligible, but people will be more comfortable complying when they really know how to implement the change. This is pretty easy for seat belts — just buckle up. 4. Reinforce, recognize and reward the new behaviors. Celebrate when compliance has been achieved and set metrics for continuing compliant behavior. Tell people how many accidents they have avoided, how many fines the company hasn’t had to pay (and how this affects their personal bottom line) or how the everyday culture has improved. Use various media and methods to reinforce the messaging and hit all the relevant audiences. Remember the Captain Carlos Safety Patrol. change in the compliance-training experience, ask these questions: • Are you telling the truth about your compliance training? Is it a charade, or is it an authentic attempt to change behavior? • Do you see compliance training as a compelling campaign that is a holistic approach to changing beliefs, mindsets and actions? • Are you constantly searching to be relevant to the learners in ways that stick with them? (For example, with seat belts, “What’s holding you back?”) • Are you using technology primarily to create true engagement or simply to track completions? • Are you guided by the spirit of compliance or the letter of the law? • Have you calculated in practical business terms what’s at stake if you don’t comply? You’ll know you’ve done it right when your people “wear their compliance seat belts” not because they must, but because they’ve learned that it’s a better way to behave — for themselves and for your company. Jim Haudan is president and CEO of Root Learning, a business consulting firm dedicated to strategically engaging employees. Rich Berens is senior vice president of client services for Root Learning. They can be reached at editor@clomedia.com. From Compliance to Compelling To determine your approach to effecting a Financial Training Delivered Right to Your Door The benefits of being a learning organization are enormous. With the right training for your staff, you can increase productivity, inspire creativity and improve recruiting and retention. And where better to train them than the comfort of your own offices? AICPA Learning offers quality, cost-effective on-site training for your professional staff. Auditing, tax, leadership, IT, Internal Controls, Ethics and more — with the wide array of course offerings, you are sure to find exactly what you need. How you will benefit: • • • • • No lost travel time and expenses for staff Focused presentation for your company Confidential learning environment Flexible pricing options Discounts on large group seminars • • • • Employee/instructor interaction Convenient schedules Reinforced learning with workbooks and follow-up reading Experience and expertise of the AICPA For more information, call 1-800-634-6780 Option 1 or visit www.aicpalearning.org. ISO Certified 9723-252 Financial Training From The People Who Know Finance Professionals http://www.aicpalearning.org http://www.aicpalearning.org

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Chief Learning Officer - August 2007

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