Chief Learning Officer - August 2007 - (Page 37)

• Owns the global communication required to implement and sustain learning results throughout the organization. 3. LMS Implementation Steering Committee Key governance responsibilities: • Ongoing guidance for implementation team (e.g., project scoping, configuration considerations, planning issues, project resourcing). • Provide communication channel to/from the lines of business regarding implementation. • Surfacing and resolving problems and conflicts related to implementation. • Assigning responsibility and ensuring accountable actions. 4. Learning Content Steering Committee Key governance responsibilities: • Made up of content experts from across the organization who are responsible for the definition of content standards, including content format, style, structure and integration method. • Responsible for standards regarding metadata and naming conventions such as program names, catalog descriptions, course files and other names that require a consistent format across the enterprise. • Responsible for documenting and sharing content development best practices. • Responsible for consolidating redundant internally and externally developed learning content. 5. Learning Technology Steering Committee Key governance responsibilities: • Responsible for the ongoing coordination of tools, processes and technologies that support learning initiatives (i.e., LCMS, virtual classroom, authoring tools). Figure 1: Learning Governance Decision Hierarchy CLO or VP Exec. Sponsor Defines Global Strategy Learning Council Drive Global Initiatives Steering Committees Communication Line-of-Business Training Managers Drive Local Initiatives Figure 2: Learning Governance Structures by Phase Governance Structures Executive Sponsor Learning Council LMS Implementation Steering Committee Learning Content Steering Committee Learning Technology Steering Committee Learning Budget Steering Committee Planning Phase X X Implementation Phase X X X X X X PostImplementation Phase X X • Responsible for tool standardization, consolidation or elimination of redundant tools. • Responsible for evaluating business cases for new learning technologies. 6. Learning Budget Steering Committee Key governance responsibilities: • Responsible for the review, management and authorization of enterprisewide learning budgets. • Responsible for the shared services budgeted for the LMS, content (purchased and developed), tools and technology. In many organizations, the learning function is, understandably, still operating in autonomous functions in various business units. Low levels of information and process sharing lead to significant duplication of effort. For example, there can be multiple executive development pro- grams, each with disparate entry, participation and requirements. It’s almost impossible to estimate how much money is spent on investments in learning without manual reconciliation, and there’s often no consistent measure to assess learning’s relevance and effectiveness in the context of business requirements. I www.clomedia.com I Chief Learning Officer 37 August 2007 A critical driver of success is how effectively and consistently companies can develop critical resources. Clearly defined processes for business planning enables LMS council and committee members to assess the urgency, business alignment and impact of proposed learning initiatives. Regardless of which governance model best suits your organization, an LMS governance structure will enable your organization to clarify and prioritize learning initiatives and investments, as well as leverage LMS technologies effectively. Additionally, it will enable your organization to not only validate “what is important and why” but also organize and articulate how you’ll get those important things done. http://www.clomedia.com

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