Chief Learning Officer - August 2007 - (Page 41)

Business Education Facilities How it’s measured: Percent of workforce cross-trained on alternative tasks; ability to communicate change, channels and timeliness; dispersed workforce; climate surveys; employee trust level of management; management respect level to employee input. An example: An organization is unable to obtain the level of quality with a particular component during its assembly process because of a change in a supplier relationship. There are alternatives to the component being used, but they require different handling and assimilation to the process. Monitoring change readiness and its key measures makes certain all essential personnel members are trained in advance of known deviations in process, and the proper channels and mechanisms are in place to quickly bring in personnel to support and execute the changes. Just right. Time to Competency What it means: In the minimal amount of time and with the least amount of difficulty, new employees fully understand how to do their jobs and meet their responsibilities, and they are ready to meet expectations in the job, where supplemental training occurs in line. How it’s measured: Ratio of time spent on the job to time spent learning, duration of orientation programs, proficiency levels, usage of just-in-time learning, job impact, productivity surveys. An example: A retail organization hires seasonal employees who must be quickly integrated into the store environment to assist customers in the selection and buying process during peak periods. Monitoring time to competency and its key measures ensures your orientation and onboarding programs give new employees the minimum knowledge they need to be confident in their new role and that the resources they need on an ongoing basis are available and useful in driving the desired results. Business education facilities with just the right technology No matter what level of technology your next training event calls for, MicroTek has the right solution. Whether you need to rent one computer-equipped classroom with a secure port-to-port connection, or hundreds of classrooms with high-speed internet, we have it all. You get comfortable, affordable facilities where you can connect with today's most advanced technology. The right equipment, every time. Increase your flexibility to train when, how and where you want. MicroTek is where hospitality and technology merge to provide the optimal learning environment. We supply world-class facilities with all the amenities, the computer hardware, and award-winning IT support - complete with expert software image management. All you need to do is just show up and teach. Workforce Proficiency What it means: Employees have all the knowledge they need to perform their jobs in the time required. Human error and inconsistencies are nonexistent throughout the work procedures and processes. How it’s measured: Proficiency levels, test scores, skill gap analysis, 360-degree surveys, productivity, quality ratings. An example: An organization is preparing a proposal for a major contract that requires justification of experience and credentials. Monitoring workforce proficiency and its key measures shows where the strengths and weakness of the organization are by category (e.g., business line, product, service) and alerts managers where gaps exist so that programs can be implemented proactively to close skill gaps and increase proficiency to meet customer commitments and differentiate the organization from its competitors. To learn more about how you can connect with the most advanced technology for business education, call us today at 1-800-207-9620 Just show up and teach.™ Business Education Facilities Point of Engagement What it means: Employees are energized, motivated and committed to the success of the organization. Leaders PRODUCTIVITY continued on page 52 © Copyright MicroTek 2006 www.mclabs.com/clo http://www.mclabs.com/clo http://www.mclabs.com/clo

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Chief Learning Officer - August 2007

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