Chief Learning Officer - August 2007 - (Page 49)

business intelligence Figure 1: Opinions among managers in high-performance versus comparison companies 100 80 Percent Favorable 60 40 20 Managers: High-Performance Companies Managers: All Companies 80 69 82 72 61 72 65 52 84 72 68 54 74 63 61 51 d le st st nd ing ing ted are o sib y mo le mo le rn ty rn ls uc is na y os pan rep k I d he eop he eop nd bas tio one lea ibili lea skil p p ni co ly st p st p or ig or b of om ly or og n m s f el s f t jo ain ed ote ent ws me a te r w ing n c ec ha ret lent itie job itie rren om pet vie d ti qu e fo nd hs i s r er t r n n e y ta e a ide oth rtu ase rtu cu an ad m y p com e r an rst a t po re po e nc lar an de r p rov ds as mp op inc op prov un aree ma regu mp Co y p war gh r in Co ve c an re are to are im rfo on Ha arn mp Pe ere ere to Le Co Th Th 0 Figure 2: Opinions among senior leaders in high-performance versus comparison companies 100 80 Senior Leaders: High-Performance Companies Senior Leaders: All Companies 87 77 76 65 85 76 50 34 72 56 77 63 82 69 Percent Favorable 60 40 20 d st st ith ing ing are mo le mo le rn ls rn ty t w rly ep do lea skil lea ibili ien poo the peop the peop pr rk I s y for job for elig len rm ins d tel wo ote tent ies nt ies b eta nte too rfo ua or rom mpe nit urre nit se jo y r tale eq e f n y o pe p u u dm a an ort c ort ea n y co sa mp wh mp pp ove pp cr pa ha Co es Co e o mpr e o to in om e ng i y C ar i ar plo arn ere to ere Le em Th Th 0 its ru e rec eopl y an t p mp igh Co he r t Figure 3: Opinions of all staff by strategic business priority: High-performance versus comparison companies 100 80 60 40 20 0 Performance is evaluated on how well service is provided to customers There are sufficient opportunities for development and growth There is Company deals adequate learning appropriately to improve skills with poor in current job performers High-Performance Group Comparison Group Learning helps employees to learn from their mistakes Company does good job retaining the most talented people Customer Service 75 59 39 Efficiency Quality I www.clomedia.com I Chief Learning Officer 49 August 2007 Employee Opinion Percent Favorable 72 70 53 41 29 71 59 33 34 http://www.clomedia.com

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Chief Learning Officer - August 2007

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