Chief Learning Officer - September 2007 - (Page 65) Advertising Sales John R. Taggart, Group Publisher: 510-834-0100 jrtag@clomedia.com James R. Yeakel, Associate Publisher & Advertising Director: 510-834-0100 jyeakel@clomedia.com Natasha Pozdniakova, Advertising Administrative Assistant: 510-834-0100 natasha@clomedia.com Brian Klunk Western Advertising Manager (510) 834-0100 bklunk@clomedia.com AZ, CA, CO, HI, ID, MT, NM, NV, OR, TX, UT, WA, WY, Alberta, British Columbia Bradley Smith New England, Midwest & Southern Advertising Manager 763-972-6060 bsmith@clomedia.com AL, AR, FL, GA, MA, ME, MN, MS, MT, NC, NE, NH, RI, SC, TN, VT, WI, Quebec, New Brunswick, Newfoundland Cliff Capone Eastern Advertising Manager 312-266-8801 ccapone@clomedia.com CT, DE, IA, IL, IN, KS, KY, MD, MI, MO, ND, NJ, NY, OH, PA, SD, VA, WV, Washington DC, Ontario, Manitoba, Saskatchewan Dave Lienemann Account Executive 510-834-0100 davel@clomedia.com CLO SourceBook Lisa Newton Account Executive 510-834-0100 lnewton@clomedia.com Electronic Media Advertisers’ Index Advertisers/URL American Management Association www.amanet.org/onsite Applied Learning www.appliedlearning.com Bellevue University www.corporatelearning.com Center for Creative Leadership www.thinkandactbeyond.com CLO 2007 Fall Symposium www.cloevents.com CLO 2008 Spring Symposium www.cloevents.com CLO Breakfast Club www.cloevents.com/bcregistration CLO Business Intelligence Industry Report www.clomedia.com/biireport/ CLO e-Seminar www.cloevents.com/eseminars CLO Subscriptions www.CLOmedia.com/subscribe CLO Think Tank www.cloevents.com The eLearning Guild www.eLearningGuild.com/CLO360 Element K www.elementk.com ESI International www.esi-intl.com/CLO General Physics www.gpworldwide.com/outsourcing Geo Learning www.geolearning.com/geomaestro Harvard Business School www.exed.hbs.edu/pgm/absclo/ Interwise www.interwise.com Learn.com www.learn.com LearnKey www.learnkey.com/clomag The National Conference Center www.conferencecenter.com NIIT CognitiveArts www.niit.com/enterprises RWD www.rwd.com/clo Saba www.saba.com/fact Skillsoft www.skillsoft.com/books24x7 TEDS www.teds.com Editorial Resources Page 13 15 5 31 BMW 28-29 41 CDW 53 Center for Creative Leadership 30 49 19 53 39 6, 7 3 59 11 Fidelity Investments 27 Foreign Affairs 3rd Cover 23 26 17 8 21 2nd Cover Back Cover 35 Forrester Research GM Holiday Inn Express 66 14 52 Ticketmaster Wikipedia 18 66 50 Target 18 14 SkillSoft 57 CIGNA The Conference Board Consumer Reports Continuous Learning Group DDI Defense Acquisition University ESI International 38 52 26 38 57 48 43, 45 Saturn Corp. 14 30 KnowledgeAdvisors LearningGuide Solutions The Masie Center Motorola Root Learning Safari Books Online 64 16 20 14 52 22 18 Jones International University 18 Brandon Hall Research 66 Ingersoll Rand University 18 JetBlue 25 32-35 Company AARP Accenture Black & Decker Page 60-62 18, 25, 31, 57 44 Company Page Humane Society University 54, 55, 64 IBM IDC 14, 50, 53, 57 56, 58 To contact our editors, write to editor@clomedia.com the company. Bea is an editor and bigwig at the company. List Rental: Jay Schwedelson, 800-331-8102, mediatec@worldata.com Bea is an editor and bigwig at the company. Reprints: David Einziger, 212-221-9595, ext. 407, david.einziger@parsintl.com To submit an article for publication, send to submissions@clomedia.com 65 September 2007 Bea is an editor For advertising information, write to sales@clomedia.com and bigwig at I www.clomedia.com I Chief Learning Officer http://www.amanet.org/onsite http://www.appliedlearning.com http://www.corporatelearning.com http://www.thinkandactbeyond.com http://www.cloevents.com http://www.cloevents.com http://www.cloevents.com/bcregistration http://www.clomedia.com/biireport/ http://www.cloevents.com/eseminars http://www.CLOmedia.com/subscribe http://www.cloevents.com http://www.eLearningGuild.com/CLO360 http://www.elementk.com http://www.esi-intl.com/CLO http://www.gpworldwide.com/outsourcing http://www.geolearning.com/geomaestro http://www.exed.hbs.edu/pgm/absclo/ http://www.interwise.com http://Learn.com http://www.learn.com http://www.learnkey.com/clomag http://www.conferencecenter.com http://www.clomedia.com http://www.niit.com/enterprises http://www.rwd.com/clo http://www.saba.com/fact http://www.skillsoft.com/books24x7 http://www.teds.com
Table of Contents Feed for the Digital Edition of Chief Learning Officer - September 2007 Editor's Letter Contents Letters to the Editor Strategies Selling up, Selling Down Take Five Imperatives Guest Editorial Learning Solutions Embarking on a Learning Journey Clo Profile Environment CIGNA Service Operations: Making Strategic Change Happen, and Making It Stick Tactics Black & Decker: On-Demand Learning Creation and Consumption Productivity The Army You Have Human Capital Holiday Inn Express: Delivering Critical Training Globally Case Study: Tegan Jones Business Intelligence Case Study: Lisa Rummler Advertisers' Index Editorial Resources In Conclusion Chief Learning Officer - September 2007 Chief Learning Officer - September 2007 - (Page Intro) Chief Learning Officer - September 2007 - (Page Cover1) Chief Learning Officer - September 2007 - (Page Cover2) Chief Learning Officer - September 2007 - (Page 3) Chief Learning Officer - September 2007 - Editor's Letter (Page 4) Chief Learning Officer - September 2007 - Editor's Letter (Page 5) Chief Learning Officer - September 2007 - Editor's Letter (Page 6) Chief Learning Officer - September 2007 - Editor's Letter (Page 7) Chief Learning Officer - September 2007 - Editor's Letter (Page 8) Chief Learning Officer - September 2007 - Contents (Page 9) Chief Learning Officer - September 2007 - Contents (Page 10) Chief Learning Officer - September 2007 - Contents (Page 11) Chief Learning Officer - September 2007 - Letters to the Editor (Page 12) Chief Learning Officer - September 2007 - Letters to the Editor (Page 13) Chief Learning Officer - September 2007 - Strategies (Page 14) Chief Learning Officer - September 2007 - Strategies (Page 15) Chief Learning Officer - September 2007 - Selling up, Selling Down (Page 16) Chief Learning Officer - September 2007 - Selling up, Selling Down (Page 17) Chief Learning Officer - September 2007 - Take Five (Page 18) Chief Learning Officer - September 2007 - Take Five (Page 19) Chief Learning Officer - September 2007 - Imperatives (Page 20) Chief Learning Officer - September 2007 - Imperatives (Page 21) Chief Learning Officer - September 2007 - Guest Editorial (Page 22) Chief Learning Officer - September 2007 - Guest Editorial (Page 23) Chief Learning Officer - September 2007 - Learning Solutions (Page 24) Chief Learning Officer - September 2007 - Learning Solutions (Page 25) Chief Learning Officer - September 2007 - Learning Solutions (Page 26) Chief Learning Officer - September 2007 - Learning Solutions (Page 27) Chief Learning Officer - September 2007 - Learning Solutions (Page 28) Chief Learning Officer - September 2007 - Learning Solutions (Page 29) Chief Learning Officer - September 2007 - Embarking on a Learning Journey (Page 30) Chief Learning Officer - September 2007 - Embarking on a Learning Journey (Page 31) Chief Learning Officer - September 2007 - Clo Profile (Page 32) Chief Learning Officer - September 2007 - Clo Profile (Page 33) Chief Learning Officer - September 2007 - Clo Profile (Page 34) Chief Learning Officer - September 2007 - Clo Profile (Page 35) Chief Learning Officer - September 2007 - Environment (Page 36) Chief Learning Officer - September 2007 - Environment (Page 37) Chief Learning Officer - September 2007 - CIGNA Service Operations: Making Strategic Change Happen, and Making It Stick (Page 38) Chief Learning Officer - September 2007 - CIGNA Service Operations: Making Strategic Change Happen, and Making It Stick (Page 39) Chief Learning Officer - September 2007 - CIGNA Service Operations: Making Strategic Change Happen, and Making It Stick (Page 40) Chief Learning Officer - September 2007 - CIGNA Service Operations: Making Strategic Change Happen, and Making It Stick (Page 41) Chief Learning Officer - September 2007 - Tactics (Page 42) Chief Learning Officer - September 2007 - Tactics (Page 43) Chief Learning Officer - September 2007 - Black & Decker: On-Demand Learning Creation and Consumption (Page 44) Chief Learning Officer - September 2007 - Black & Decker: On-Demand Learning Creation and Consumption (Page 45) Chief Learning Officer - September 2007 - Productivity (Page 46) Chief Learning Officer - September 2007 - Productivity (Page 47) Chief Learning Officer - September 2007 - The Army You Have (Page 48) Chief Learning Officer - September 2007 - The Army You Have (Page 49) Chief Learning Officer - September 2007 - Human Capital (Page 50) Chief Learning Officer - September 2007 - Human Capital (Page 51) Chief Learning Officer - September 2007 - Holiday Inn Express: Delivering Critical Training Globally (Page 52) Chief Learning Officer - September 2007 - Holiday Inn Express: Delivering Critical Training Globally (Page 53) Chief Learning Officer - September 2007 - Case Study: Tegan Jones (Page 54) Chief Learning Officer - September 2007 - Case Study: Tegan Jones (Page 55) Chief Learning Officer - September 2007 - Business Intelligence (Page 56) Chief Learning Officer - September 2007 - Business Intelligence (Page 57) Chief Learning Officer - September 2007 - Business Intelligence (Page 58) Chief Learning Officer - September 2007 - Business Intelligence (Page 59) Chief Learning Officer - September 2007 - Case Study: Lisa Rummler (Page 60) Chief Learning Officer - September 2007 - Case Study: Lisa Rummler (Page 61) Chief Learning Officer - September 2007 - Case Study: Lisa Rummler (Page 62) Chief Learning Officer - September 2007 - Case Study: Lisa Rummler (Page 63) Chief Learning Officer - September 2007 - Case Study: Lisa Rummler (Page 64) Chief Learning Officer - September 2007 - Editorial Resources (Page 65) Chief Learning Officer - September 2007 - In Conclusion (Page 66) Chief Learning Officer - September 2007 - In Conclusion (Page Cover3) Chief Learning Officer - September 2007 - In Conclusion (Page Cover4)
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