Chief Learning Officer- September 2008

Learning’s Value to the Enterprise 7:30AM Registration Opens & Breakfast Buffet 8:15AM Panel Discussion Moderated by a Local CLO: In today’s business environment, value is increasingly driven by the knowledge and skills of the workforce. With this emphasis on human capital, workforce development is more critical than ever before as organizations look to grow the bottom line. In the 2008 Chief Learning Officer Breakfast series, our panel of industry experts will lead conversations about the role that the learning organization plays in creating tremendous value in the enterprise. CLO SYMPOSIUM Corporate university pioneer Jeanne C. Meister, author of Corporate Universities: Lessons in Building a World-Class Work Force, leads a Power Hour session titled “Preparing Your Workforce for 2020” at the Fall 2008 Chief Learning Ofﬁcer Symposium. For more information, visit www.clomedia.com/events/symposiums. per employee are concrete measures that can be understood, counted and communicated. Unfortunately, they don’t tell much about improvement. So we often look for ways to convert abstract ideas such as systems thinking into something measurable. To overcome the fuzziness of measuring ideas such as “better decision making,” Brennock’s team is translating the abstract to the concrete by deﬁning behaviors it can speciﬁcally link to leadership competencies. The new behaviors then represent observable evidence of training-related improvements in leadership. And they’ve recently come across a concrete number every senior executive understands, reporting that leadership retention increased by 5 percent. Validation After demonstrating a plausible, if not completely quantiﬁable, relationship between learning programs and business results, some organizations take a scientiﬁc approach to look for harder evidence of impact. Studies conducted by Fred Goh, Caterpillar’s manager of strategic learning, prove a correlation exists between learning and employee engagement, and employees’ perceptions of career opportunities. Results revealed Caterpillar could signiﬁcantly improve engagement by targeting more learning opportunities to employees who were neutral in their attitudes about work. The ﬁndings highlighted an opportunity to increase engagement among production and salaried employees. Staples began to more carefully analyze and compare sales and customer service performance among teams that attended training versus those that didn’t. It studied the impact of training programs designed to improve product knowledge, controlling for regional inﬂuences and other factors that could distort the impact. In the end, it offered senior leaders compelling evidence training had improved both top-line sales and operating proﬁt. More speciﬁcally, it found an 8.4 percent revenue improvement per store. Optimization The optimization stage begins when organizations institute systems and processes designed to capture decision-quality data to analyze, measure and impact 10:30AM Close (Stay for networking and refreshments.) Join us for this unique forum. Take advantage of the opportunity to meet other learning leaders in your area while benchmarking your initiatives and discovering new ways to reach your organization’s learners. Coming soon to the following cities: Sept. 4 – New York AMA Executive Conference Center Moderated by Michael Yakiemchuk, Vice President, Global Learning, Computer Associates Sept. 11 – San Francisco Grand Hyatt San Francisco Moderated by Sam Szteinbaum, Vice President and Chief Learning Officer, Hewlett-Packard Oct. 16 – Boston Westin Copley Place Moderated by Michelle Carlson, Director, Talent Management, MassMutual Financial Group Oct. 30 – Washington, D.C. Hyatt Regency Washington Moderated by George Tanner, Chief Learning Officer, Department of Homeland Security Registration is limited and will fill quickly! Advanced registration is $49.95. On-site registration is $54.95. For more info visit: www.clomedia.com/events/breakfast_club http://www.clomedia.com/events/breakfast_club http://www.clomedia.com/events/symposiums http://www.clomedia.com/events/breakfast_club

Table of Contents Feed for the Digital Edition of Chief Learning Officer- September 2008

Chief Learning Officer Editor’s Letter Contents Connections Imperatives Selling Up, Selling Down Strategies Take Five Lifestyle Learning: Improve the Bottom Line With Behavioral Education Tracom’s Social Style Model CLO Profile IOL: Determining the Impact of Learning Communicating With the Boss About Impact Mission Accomplished? Measuring Success of Corporate Universities Borrowing Measurement Practices From Investors Value Creation With Human Capital Investment Business Impact Analysis at Chrysler Learning or Performance Enhancement: Which Is It? Best Practices in Global Project Management Training Case Study Business Intelligence Advertisers’ Index Editorial Resources In Conclusion

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