Chief Learning Officer- September 2008

September 2008 | Volume 7, Issue 9 GROUP PUBLISHER John R. Taggart jrtag@clomedia.com EDITOR IN CHIEF ASSOCIATE PUBLISHER & ADVERTISING DIRECTOR PRODUCTION SUPERVISOR CIRCULATION DIRECTOR James R. Yeakel jyeakel@clomedia.com EASTERN ADVERTISING MANAGER Linda Dziwak linda@clomedia.com DESIGNER Cindy Cardinal ccardinal@clomedia.com LIST MANAGER Norman B. Kamikow norm@clomedia.com VICE PRESIDENT OF OPERATIONS Clifford P. Capone ccapone@clomedia.com WESTERN ADVERTISING MANAGER Spencer Thayer spencer@clomedia.com WEB SPECIALIST Jay Schwedelson mediatec@worldata.com REPRINTS Gwen Connelly gwen@clomedia.com EDITORIAL DIRECTOR Michael Elmore melmore@clomedia.com E-MEDIA DESIGNER reprints@parsintl.com or call 212-221-9595 CONTRIBUTING WRITERS: Brian Klunk bklunk@clomedia.com NEW ENGLAND, MIDWEST & SOUTHERN ADVERTISING MANAGER Mike Prokopeak mikep@clomedia.com MANAGING EDITOR Rahel Haile rahelh@clomedia.com Brian Summerfield bsummerfield@clomedia.com SENIOR EDITORS Brad Smith bsmith@clomedia.com EVENT SALES MANAGER Agatha Gilmore agilmore@clomedia.com Kellye Whitney kwhitney@clomedia.com Kristian Walters kwalters@clomedia.com ACCOUNT EXECUTIVES Dave Lienemann davel@clomedia.com Lisa Newton ASSOCIATE EDITORS Lindsay Edmonds Wickman lnewton@clomedia.com lwickman@clomedia.com DIRECTOR, CREATIVE Deanna Hartley & PRODUCTION SERVICES dhartley@clomedia.com Kendra Chaplin kendra@clomedia.com COPY EDITOR Meagan Polakowski meaganp@clomedia.com ART DIRECTOR Kasey Doshier kdoshier@clomedia.com Cushing Anderson Mark Brenner Richard Clarke EVENTS MANAGER John Clifford Trey Smith tsmith@clomedia.com Ed Cohen Michael E. Echols, Ph.D. EVENTS COORDINATOR Agatha Gilmore Kara Shively kshively@clomedia.com Brandon Hall Fred Harburg MARKETING & Dale L. Klamforth COMMUNICATIONS MANAGER William Martin Laura Cibuls lcibuls@clomedia.com Elliott Masie Bob Mosher DIRECTOR OF INFORMATION Jim Naughton TECHNOLOGY Arunav Sinha Mark Jankiewicz mjankiewicz@clomedia.com Brian Summerfield Susan M. Todd BUSINESS MANAGER J. LeRoy Ward Vince Czarnowski vince@clomedia.com Lindsay Edmonds Wickman Norman B. Kamikow PRESIDENT John R. Taggart EXECUTIVE VICE PRESIDENT Philip S. Wolin GENERAL COUNSEL Patricia Pierce CHIEF FINANCIAL OFFICER CHIEF LEARNING OFFICER EDITORIAL ADVISORY BOARD Cushing Anderson, Program Director, Learning Services, IDC Frank J. Anderson Jr., President, Defense Acquisition University Cedric Coco, Vice President, Learning and Organizational Effectiveness, Lowe’s Companies Inc. Dr. Pat Crull, Vice President and Chief Learning Officer, Time Warner Cable Tamar Elkeles, Vice President, Learning & Development, Qualcomm Dr. Kathleen Gallo, Senior Vice President and Chief Learning Officer, North Shore-LIJ Health System Fred Harburg, Consultant, Author, Speaker Ted Henson, Chief Learning Strategist, Global Knowledge Edward Hoff, Vice President, Learning, IBM Neill Hopkins, Vice President, Skills Development, CompTIA Gerry Hudson-Martin, Vice President, Enthusiastic Learning, Marriott International Bill Kline, President, Kline Consulting June Paradise Maul, President, Advantage Value LLC Lee Maxey, Chief Learning Officer, Acadient Jeanne C. Meister, Author and Independent Learning Consultant Bob Mosher, Global Chief Learning Officer and Strategy Evangelist, LearningGuide Solutions US Rebecca Ray, Senior Vice President, Global Talent Management and Development, MasterCard Dr. Allison Rossett, Professor of Educational Technology, San Diego State University Bonnie Stoufer, Vice President for Organizational Development and Education, Ascension Health Diana Thomas, Vice President, U.S. Training, McDonald’s Corp. David Vance, Former President, Caterpillar University Kevin Wilde, Chief Learning Officer, General Mills Carol Willett, Chief Learning Officer, U.S. Government Accountability Office CHIEF LEARNING OFFICER EDITORIAL PARTNERS PREMIER PARTNERS Chief Learning Officer, USPS #023981, is published monthly by MediaTec Publishing Inc., 318 Harrison Street, Suite 301, Oakland, CA 94607. Periodicals Class Postage paid at Oakland, CA and additional mailing offices. POSTMASTER: Please send address changes to: Chief Learning Officer magazine, P.O. Box 2082, Skokie, IL 60076-7983. Subscriptions are free to qualified professionals within the U.S. Non-qualified paid subscriptions are available at the subscription price of $195 for 12 issues. Canada/ Mexico orders must be prepaid in U.S. funds with an additional $15 postage charge. All other countries outside the U.S. must be prepaid in U.S. funds with an additional $33 postage surcharge. Single copy price is $35. Chief Learning Officer and CLOmedia.com are the trademarks of MediaTec Publishing, Inc. Copyright © 2008, MediaTec Publishing Inc. ALL RIGHTS RESERVED. Reproduction of material published in Chief Learning Officer is forbidden without permission. Printed by: RR Donnelley Inc., Mendota, IL http://www.elementk.com http://www.elementk.com http://CLOmedia.com

Table of Contents Feed for the Digital Edition of Chief Learning Officer- September 2008

Chief Learning Officer Editor’s Letter Contents Connections Imperatives Selling Up, Selling Down Strategies Take Five Lifestyle Learning: Improve the Bottom Line With Behavioral Education Tracom’s Social Style Model CLO Profile IOL: Determining the Impact of Learning Communicating With the Boss About Impact Mission Accomplished? Measuring Success of Corporate Universities Borrowing Measurement Practices From Investors Value Creation With Human Capital Investment Business Impact Analysis at Chrysler Learning or Performance Enhancement: Which Is It? Best Practices in Global Project Management Training Case Study Business Intelligence Advertisers’ Index Editorial Resources In Conclusion

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