Chief Learning Officer - October 2007 - (Page 25)

learning solutions assignments on a new car model that isn’t slated for production for another two or three years. The car will be a plug-in hybrid, which has required a type of alternator that never has been used in production. Being familiar with Internet technology, Ben started using the company’s blog to write about this new alternator’s challenges, specifically, types of noise problems that he was encountering. The subject matter is pretty technical, full of engineering terms and formulas. As this project has been evolving, Ben found out that the truck division in Georgia was also planning a plug-in hybrid model. One of the engineers there had searched the company intranet and found Ben’s blog entry on noise issues at certain voltage levels, and he decided to contact Ben directly. Because this particular blog entry was extremely useful, Ben decided he was going to beef it up a bit — adding some graphics, charts and diagrams would get his point across in more detail. He also modified the format from a blog posting to a page-based slide deck, which he annotated with some voice-over, using the microphone on his computer. Searching through some material from the manufacturer, Ben came across a brief introduction to this new type of alternator’s structure. The information really set the stage for Ben’s new slide deck on alternator noise issues. He packaged these learning microchunks together on a single page on the engineering department’s intranet. It consisted of the manufacturer’s introduction, his new slide deck and a reference to his original blog posting that contained comments from his co-workers and other engineers about the issue. A month later, the alternator’s manufacturer updated the introductory material on its Web site, to which Ben had linked. Because he had syndicated this microchunk, his intranet page was automatically up to date because it pointed to the manufacturer’s Web site. The truck division in Georgia found Ben’s intranet page extremely helpful because it was not some watered-down corporate learning course, but relevant information in the language that its engineers understood. A director at the Georgia facility allocated funding to build on this success by adding microlearning modules to it. Although he enjoyed the slide deck Ben had created, the director wanted to make significant changes to it while still using it as a starting point. The director also had a different audience in mind: mechanics in the dealer I www.clomedia.com I Chief Learning Officer 25 October 2007 http://lomedia.com

Table of Contents Feed for the Digital Edition of Chief Learning Officer - October 2007

Editor's Letter Table of Contents Letters to the Editor Taking the Lead Trends Best Practices Effectiveness Guest Editorial Elements of Social Media Arrive on the Learning Scene Trend Micro: Making Learning More Modular CLO Profile Learning’s Role in Talent Management INTTRA: Using Global Learning to Better Enable Talent Management Operationalizing Communities of Practice U.S. Army: Sharing Lessons from the Field Looking Back, Moving Forward Leveraging Business Data to Develop Strategic Learning Solutions Chrysler LLC: Metrics, Score Cards and Automobiles Advertisers' Index Editorial Resources Connecting the Dots: Recognizing Talent Development Differences at Nonprofits Nonprofits in Health Care: Learning at ENH Case Study Business Intelligence Case Study In Conclusion

Chief Learning Officer - October 2007

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