Chief Learning Officer - October 2007 - (Page 7) CHIEF LEARNING OFFICER Volume 6 GROUP PUBLISHER Issue 10 CONTRIBUTING EDITOR October 2007 ACCOUNT EXECUTIVES LIST MANAGER John R. Taggart jrtag@clomedia.com EDITOR IN CHIEF Ed Tittel etittel@clomedia.com WEB MANAGER Dave Lienemann davel@clomedia.com Lisa Newton lnewton@clomedia.com DIRECTOR, CREATIVE & PRODUCTION SERVICES Jay Schwedelson mediatec@worldata.com REPRINTS Norman B. Kamikow norm@clomedia.com VICE PRESIDENT OF OPERATIONS Chris Patterson cpatterson@clomedia.com DESIGNER reprints@parsintl.com or call 212-221-9595 CONTRIBUTING WRITERS: Gwen Connelly gwen@clomedia.com EDITORIAL DIRECTOR Spencer Thayer spencer@clomedia.com E-MEDIA MANAGER Kendra Chaplin kendra@clomedia.com PRODUCTION SUPERVISOR Mike Prokopeak mikep@clomedia.com MANAGING EDITOR Kat O’Connor koconnor@clomedia.com ASSOCIATE PUBLISHER & ADVERTISING DIRECTOR Linda Dziwak linda@clomedia.com TRAFFIC COORDINATOR Brian Summerfield bsummerfield@clomedia.com SENIOR EDITORS James R. Yeakel jyeakel@clomedia.com EASTERN ADVERTISING MANAGER Cassandra Schmutz cassandra@clomedia.com EVENTS MANAGER Kellye Whitney kwhitney@clomedia.com Daniel Margolis dmargolis@clomedia.com ASSOCIATE EDITORS Cliff Capone ccapone@clomedia.com WESTERN ADVERTISING MANAGER Trey Smith tsmith@clomedia.com EVENTS COORDINATOR Tegan Jones tjones@clomedia.com Ben Warden bwarden@clomedia.com COPY EDITOR Christen MacKenzie cmackenzie@clomedia.com BUSINESS MANAGER Brian Klunk bklunk@clomedia.com NEW ENGLAND, MIDWEST & SOUTHERN ADVERTISING MANAGER Vince Czarnowski vince@clomedia.com CIRCULATION DIRECTOR Lisa Rummler lrummler@clomedia.com Brad Smith bsmith@clomedia.com Cindy Cardinal ccardinal@clomedia.com John Ambrose Josh Bersin Richard Y. Chang Jay Cross Jen Danesis Michael J. Dreikorn Michael E. Echols, Ph.D. Tamar Elkeles Nathan Greeno Tegan Jones Dennis Kilian Teresa Kirkwood Jeanne C. Meister Bryan Menell Ajay M. Pangarkar Barbara J. Parker Michael Prokopeak Raj Ramachandran Lisa Rummler Dan Smith Brian Summerfield Alan Todd Maya Townsend Nick van Dam, Ph.D. Ben Warden Kellye Whitney Megan Zeiger MediaTec Publishing Inc Norman B. Kamikow PRESIDENT John R. Taggart EXECUTIVE VICE PRESIDENT Philip S. Wolin GENERAL COUNSEL Patricia Pierce CHIEF FINANCIAL OFFICER Chief Learning Officer Editorial Advisory Board Cushing Anderson, Program Director, Learning Services, IDC Frank J. Anderson Jr., President, Defense Acquisition University Cedric Coco, General Manager, Microsoft Corp. Dr. Pat Crull, Vice President and Chief Learning Officer, Time Warner Cable Dr. John DiBenedetto, Vice President, Talent Planning & Development, Wal-Mart Stores USA Tamar Elkeles, Vice President, Learning & Development, QUALCOMM Dr. Kathleen Gallo, Senior Vice President and Chief Learning Officer, North Shore-LIJ Health System Fred Harburg, Consultant, Author, Speaker Ted Henson, Chief Learning Strategist, Global Knowledge Edward Hoff, Vice President, Learning, IBM Neill Hopkins, Vice President of Skills Development, CompTIA Gerry Hudson-Martin, Vice President, Enthusiastic Learning, Marriott International Bill Kline, President, Kline Consulting Dr. James L’Allier, President, LearnSure June Paradise Maul, President, Advantage Value LLC Lee Maxey, President, Mindmax Inc. Jeanne C. Meister, Author and Independent Learning Consultant Bob Mosher, Global Chief Learning Officer and Strategy Evangelist, Learning Guide Solutions US Dr. Allison Rossett, Professor of Educational Technology, San Diego State University Bonnie Stoufer, Vice President for Organizational Development and Education, Ascension Health David Vance, Former President, Caterpillar University Kevin Wilde, Chief Learning Officer, General Mills Carol Willett, Chief Learning Officer, U.S. Government Accountability Office Chief Learning Officer Partner Premier Partners Chief Learning Officer, USPS #023981, is published monthly by MediaTec Publishing Inc., 318 Harrison Street, Suite 301, Oakland, CA 94607. Periodicals Class Postage paid at Oakland, CA and additional mailing offices. POSTMASTER: Please send address changes to: Chief Learning Officer magazine, P.O. Box 2082, Skokie, IL 60076-7983. Subscriptions are free to qualified professionals within the U.S. Nonqualified paid subscriptions are available at the subscription price of $195 for 12 issues. Canada/Mexico orders must be prepaid in U.S. funds with an additional $15 postage charge. All other countries outside the U.S. must be prepaid in U.S. funds with an additional $33 postage surcharge. Single copy price is $35. Chief Learning Officer and CLOmedia.com are the trademarks of MediaTec Publishing, Inc. Copyright © 2007, MediaTec Publishing Inc. ALL RIGHTS RESERVED. Reproduction of material published in Chief Learning Officer is forbidden without permission. Printed by: RR Donnelley Inc., Mendota, IL http://go.elementk.com/leadership http://CLOmedia.com http://go.elementk.com/leadership
Table of Contents Feed for the Digital Edition of Chief Learning Officer - October 2007 Editor's Letter Table of Contents Letters to the Editor Taking the Lead Trends Best Practices Effectiveness Guest Editorial Elements of Social Media Arrive on the Learning Scene Trend Micro: Making Learning More Modular CLO Profile Learning’s Role in Talent Management INTTRA: Using Global Learning to Better Enable Talent Management Operationalizing Communities of Practice U.S. Army: Sharing Lessons from the Field Looking Back, Moving Forward Leveraging Business Data to Develop Strategic Learning Solutions Chrysler LLC: Metrics, Score Cards and Automobiles Advertisers' Index Editorial Resources Connecting the Dots: Recognizing Talent Development Differences at Nonprofits Nonprofits in Health Care: Learning at ENH Case Study Business Intelligence Case Study In Conclusion Chief Learning Officer - October 2007 Chief Learning Officer - October 2007 - (Page Cover1) Chief Learning Officer - October 2007 - (Page Cover2) Chief Learning Officer - October 2007 - (Page 3) Chief Learning Officer - October 2007 - Editor's Letter (Page 4) Chief Learning Officer - October 2007 - Editor's Letter (Page 5) Chief Learning Officer - October 2007 - Editor's Letter (Page 6) Chief Learning Officer - October 2007 - Editor's Letter (Page 7) Chief Learning Officer - October 2007 - Editor's Letter (Page 8) Chief Learning Officer - October 2007 - Table of Contents (Page 9) Chief Learning Officer - October 2007 - Table of Contents (Page 10) Chief Learning Officer - October 2007 - Table of Contents (Page 11) Chief Learning Officer - October 2007 - Letters to the Editor (Page 12) Chief Learning Officer - October 2007 - Letters to the Editor (Page 13) Chief Learning Officer - October 2007 - Taking the Lead (Page 14) Chief Learning Officer - October 2007 - Taking the Lead (Page 15) Chief Learning Officer - October 2007 - Trends (Page 16) Chief Learning Officer - October 2007 - Trends (Page 17) Chief Learning Officer - October 2007 - Best Practices (Page 18) Chief Learning Officer - October 2007 - Best Practices (Page W1) Chief Learning Officer - October 2007 - Best Practices (Page W2) Chief Learning Officer - October 2007 - Best Practices (Page W3) Chief Learning Officer - October 2007 - Best Practices (Page W4) Chief Learning Officer - October 2007 - Best Practices (Page 19) Chief Learning Officer - October 2007 - Effectiveness (Page 20) Chief Learning Officer - October 2007 - Effectiveness (Page 21) Chief Learning Officer - October 2007 - Guest Editorial (Page 22) Chief Learning Officer - October 2007 - Guest Editorial (Page 23) Chief Learning Officer - October 2007 - Elements of Social Media Arrive on the Learning Scene (Page 24) Chief Learning Officer - October 2007 - Elements of Social Media Arrive on the Learning Scene (Page 25) Chief Learning Officer - October 2007 - Trend Micro: Making Learning More Modular (Page 26) Chief Learning Officer - October 2007 - Trend Micro: Making Learning More Modular (Page 27) Chief Learning Officer - October 2007 - Trend Micro: Making Learning More Modular (Page 28) Chief Learning Officer - October 2007 - Trend Micro: Making Learning More Modular (Page 29) Chief Learning Officer - October 2007 - CLO Profile (Page 30) Chief Learning Officer - October 2007 - CLO Profile (Page 31) Chief Learning Officer - October 2007 - CLO Profile (Page 32) Chief Learning Officer - October 2007 - CLO Profile (Page 33) Chief Learning Officer - October 2007 - CLO Profile (Page 34) Chief Learning Officer - October 2007 - CLO Profile (Page 35) Chief Learning Officer - October 2007 - Learning’s Role in Talent Management (Page 36) Chief Learning Officer - October 2007 - Learning’s Role in Talent Management (Page 37) Chief Learning Officer - October 2007 - INTTRA: Using Global Learning to Better Enable Talent Management (Page 38) Chief Learning Officer - October 2007 - INTTRA: Using Global Learning to Better Enable Talent Management (Page 39) Chief Learning Officer - October 2007 - INTTRA: Using Global Learning to Better Enable Talent Management (Page 40) Chief Learning Officer - October 2007 - INTTRA: Using Global Learning to Better Enable Talent Management (Page 41) Chief Learning Officer - October 2007 - Operationalizing Communities of Practice (Page 42) Chief Learning Officer - October 2007 - Operationalizing Communities of Practice (Page 43) Chief Learning Officer - October 2007 - Operationalizing Communities of Practice (Page 44) Chief Learning Officer - October 2007 - Operationalizing Communities of Practice (Page 45) Chief Learning Officer - October 2007 - Operationalizing Communities of Practice (Page 46) Chief Learning Officer - October 2007 - Operationalizing Communities of Practice (Page 47) Chief Learning Officer - October 2007 - U.S. Army: Sharing Lessons from the Field (Page 48) Chief Learning Officer - October 2007 - Looking Back, Moving Forward (Page 49) Chief Learning Officer - October 2007 - Looking Back, Moving Forward (Page 50) Chief Learning Officer - October 2007 - Looking Back, Moving Forward (Page 51) Chief Learning Officer - October 2007 - Looking Back, Moving Forward (Page 52) Chief Learning Officer - October 2007 - Looking Back, Moving Forward (Page 53) Chief Learning Officer - October 2007 - Looking Back, Moving Forward (Page 54) Chief Learning Officer - October 2007 - Looking Back, Moving Forward (Page 55) Chief Learning Officer - October 2007 - Looking Back, Moving Forward (Page 56) Chief Learning Officer - October 2007 - Looking Back, Moving Forward (Page 57) Chief Learning Officer - October 2007 - Leveraging Business Data to Develop Strategic Learning Solutions (Page 58) Chief Learning Officer - October 2007 - Leveraging Business Data to Develop Strategic Learning Solutions (Page 59) Chief Learning Officer - October 2007 - Leveraging Business Data to Develop Strategic Learning Solutions (Page 60) Chief Learning Officer - October 2007 - Leveraging Business Data to Develop Strategic Learning Solutions (Page 61) Chief Learning Officer - October 2007 - Leveraging Business Data to Develop Strategic Learning Solutions (Page 62) Chief Learning Officer - October 2007 - Leveraging Business Data to Develop Strategic Learning Solutions (Page 63) Chief Learning Officer - October 2007 - Chrysler LLC: Metrics, Score Cards and Automobiles (Page 64) Chief Learning Officer - October 2007 - Editorial Resources (Page 65) Chief Learning Officer - October 2007 - Connecting the Dots: Recognizing Talent Development Differences at Nonprofits (Page 66) Chief Learning Officer - October 2007 - Connecting the Dots: Recognizing Talent Development Differences at Nonprofits (Page 67) Chief Learning Officer - October 2007 - Nonprofits in Health Care: Learning at ENH (Page 68) Chief Learning Officer - October 2007 - Nonprofits in Health Care: Learning at ENH (Page 69) Chief Learning Officer - October 2007 - Case Study (Page 70) Chief Learning Officer - October 2007 - Case Study (Page 71) Chief Learning Officer - October 2007 - Case Study (Page 72) Chief Learning Officer - October 2007 - Case Study (Page 73) Chief Learning Officer - October 2007 - Business Intelligence (Page 74) Chief Learning Officer - October 2007 - Business Intelligence (Page 75) Chief Learning Officer - October 2007 - Business Intelligence (Page 76) Chief Learning Officer - October 2007 - Business Intelligence (Page 77) Chief Learning Officer - October 2007 - Case Study (Page 78) Chief Learning Officer - October 2007 - Case Study (Page 79) Chief Learning Officer - October 2007 - Case Study (Page 80) Chief Learning Officer - October 2007 - Case Study (Page 81) Chief Learning Officer - October 2007 - In Conclusion (Page 82) Chief Learning Officer - October 2007 - In Conclusion (Page Cover3) Chief Learning Officer - October 2007 - In Conclusion (Page Cover4)
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