Chief Learning Officer - October 2008 - (Page 34)

Performance Support Reduce your investment and increase your results! We can assist you with your SharePoint, ERP, Office 2007 solutions and more. Find out how to invest wisely @ www.learningguide.us/results While nonproﬁt and for-proﬁt organizations differ in many ways, they also have to deal with many similar challenges. • “Chapter performance standards are in place, coupled with sanctions for reaching/not reaching those benchmarks.” • “There is a periodic revisiting of outcome agreements with the leadership team from each chapter.” Nonproﬁts are still struggling with how to meaningfully evaluate results, as are many for-proﬁts. One learning leader summed it up: “You can do really well on these measures and still end up not changing anything. We have big concerns about developing the wrong measures that will steer us the wrong way organizationally. We called for proposals for evaluation tools, but they have all been rejected. We haven’t nailed this yet.” Best Practice: At the end of instructor-led training, one organization has participants present action plans and then post them in their online communities. The community is self-monitoring and involves instant messaging and Facebook. Participants are able to act as coaches for each other. Then, one-on-one follow-up calls are done several times per year by the senior organizer and his team, including issue-oriented organizers. Online reports are due several times each year, and these reports are transparent online. Participants who stay on target with their action plans are rewarded with funding to go to the international conferences. Challenge 5: Best Mix of Media and Methods Nonproﬁts are using many learning methods and technologies, but by far the most commonly used method is instructor-led training. Following that is on-the-job training involving mentoring or coaching, and then providing information resources and toolkits. Many organizations are moving toward e-learning methodologies that include Web-based training, synchronous webinars and other online collaboration methods to expand their reach, reduce the cost per trainee and make training more widely accessible. Many respondents reported the use of a blended approach in which they use multiple media and methods to deliver highly effective training. Nonproﬁts generally are slower to adopt technology-based initiatives because of the investment and the strong desire for face-to-face interaction. They are looking at how to integrate technology to get leverage, consistency and cost-savings in training many people over a wide geographical area. Best Practice: Make training high tech and high touch by using a blended approach that utilizes face-to-face, asynchronous e-learning and synchronous Web meetings or conference calls. Build a blended curriculum in which each method is used for its strengths and each medium supports the others in an integrated way. Turnkey and Custom Solutions Authoring Platform Full Solution Provider For more information, please contact us. Toll free 877-419-8299 Email: info@learningguide.us Web: www.learningguide.us Challenge 6: Focusing on Job Role Success The nonproﬁts in the study provided training for many audiences including leaders, members, the general public, internal staff and instructors. The challenge is to provide training that helps people perform their roles or jobs most effectively and http://www.learningguide.us/results http://www.learningguide.us http://www.learningguide.us

Table of Contents Feed for the Digital Edition of Chief Learning Officer - October 2008

Chief Learning Officer - October 2008 Editor’s Letter Connections Business Impact Best Practices Effectiveness Guest Editorial How Fast Is Your ‘B’ Team? Hampton Hotels CLO Profile Save the World, Make a Buck: Seven Ideas From the Nonprofit Sector Developing Leaders at Amnesty International Learning Measurements: It’s Time to Align Aligning Measurement to Business Success Training Employees With Special Needs How to Reach Disabled Learners Hands Off: Facilitating Informal Learning Who Owns Informal Learning? Case Study Business Intelligence Advertisers’ Index Editorial Resources In Conclusion

Chief Learning Officer - October 2008

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.