Chief Learning Officer - October 2008 - (Page 47) Cross gave an anecdotal example of how corporate culture influences the quantity and quality of informal learning that occurs: “I’m talking to a bunch of people at [a large computer company], and we’re in an area that’s close to [the CEO’s] office. The cubicles are really small because people are fighting for real estate to be close to the center of power,” he explained. “And I’m saying, ‘Look, a lot of learning can happen if you just let people have conversations. All you’ve got to do is rip out a third of these cubicles and put in sofas and espresso machines and areas that are inviting for people to meet in, and they will start meeting and talking. And they’re not going to talk about the ball scores — they’re going to talk about the problems they have at [work].’” Now, some of employees’ openness to informal learning might depend on their industries or functional areas, Talanca said. At Novartis, the scientific research groups often share ideas and information, while the sales organization is not as receptive to collaboration. “We believe that that’s mainly because, in the sales organizations, sales representatives in effect compete against each other, so there’s not incentive for them to share,” Talanca said. “But research is a very collaborative, focused effort where you have significantly large teams trying to bring the drug to market. And that informal learning really is a big part of how those teams operate and how they become successful.” Regardless of these functional differences, however, organizations should strive to inspire workers to help themselves accomplish their goals. “Management has to recognize that the top-down days are over,” Cross said. Another key part of fostering successful informal learning involves executive-level buy-in. Talanca said Chief Learning Officer • October 2008 • www.clomedia.com 47 http://www.clomedia.com
Table of Contents Feed for the Digital Edition of Chief Learning Officer - October 2008 Chief Learning Officer - October 2008 Editor’s Letter Connections Business Impact Best Practices Effectiveness Guest Editorial How Fast Is Your ‘B’ Team? Hampton Hotels CLO Profile Save the World, Make a Buck: Seven Ideas From the Nonprofit Sector Developing Leaders at Amnesty International Learning Measurements: It’s Time to Align Aligning Measurement to Business Success Training Employees With Special Needs How to Reach Disabled Learners Hands Off: Facilitating Informal Learning Who Owns Informal Learning? Case Study Business Intelligence Advertisers’ Index Editorial Resources In Conclusion Chief Learning Officer - October 2008 Chief Learning Officer - October 2008 - Chief Learning Officer - October 2008 (Page Cover1) Chief Learning Officer - October 2008 - Chief Learning Officer - October 2008 (Page Cover2) Chief Learning Officer - October 2008 - Chief Learning Officer - October 2008 (Page 3) Chief Learning Officer - October 2008 - Editor’s Letter (Page 4) Chief Learning Officer - October 2008 - Editor’s Letter (Page 5) Chief Learning Officer - October 2008 - Editor’s Letter (Page 6) Chief Learning Officer - October 2008 - Editor’s Letter (Page 7) Chief Learning Officer - October 2008 - Editor’s Letter (Page 8) Chief Learning Officer - October 2008 - Editor’s Letter (Page 9) Chief Learning Officer - October 2008 - Connections (Page 10) Chief Learning Officer - October 2008 - Connections (Page 11) Chief Learning Officer - October 2008 - Business Impact (Page 12) Chief Learning Officer - October 2008 - Business Impact (Page 13) Chief Learning Officer - October 2008 - Best Practices (Page 14) Chief Learning Officer - October 2008 - Best Practices (Page 15) Chief Learning Officer - October 2008 - Effectiveness (Page 16) Chief Learning Officer - October 2008 - Effectiveness (Page 17) Chief Learning Officer - October 2008 - Guest Editorial (Page 18) Chief Learning Officer - October 2008 - Guest Editorial (Page 19) Chief Learning Officer - October 2008 - How Fast Is Your ‘B’ Team? (Page 20) Chief Learning Officer - October 2008 - How Fast Is Your ‘B’ Team? (Page 21) Chief Learning Officer - October 2008 - How Fast Is Your ‘B’ Team? (Page 22) Chief Learning Officer - October 2008 - How Fast Is Your ‘B’ Team? (Page 23) Chief Learning Officer - October 2008 - Hampton Hotels (Page 24) Chief Learning Officer - October 2008 - Hampton Hotels (Page 25) Chief Learning Officer - October 2008 - CLO Profile (Page 26) Chief Learning Officer - October 2008 - CLO Profile (Page 27) Chief Learning Officer - October 2008 - CLO Profile (Page 28) Chief Learning Officer - October 2008 - CLO Profile (Page 29) Chief Learning Officer - October 2008 - Save the World, Make a Buck: Seven Ideas From the Nonprofit Sector (Page 30) Chief Learning Officer - October 2008 - Save the World, Make a Buck: Seven Ideas From the Nonprofit Sector (Page 31) Chief Learning Officer - October 2008 - Developing Leaders at Amnesty International (Page 32) Chief Learning Officer - October 2008 - Developing Leaders at Amnesty International (Page 33) Chief Learning Officer - October 2008 - Developing Leaders at Amnesty International (Page 34) Chief Learning Officer - October 2008 - Developing Leaders at Amnesty International (Page 35) Chief Learning Officer - October 2008 - Learning Measurements: It’s Time to Align (Page 36) Chief Learning Officer - October 2008 - Learning Measurements: It’s Time to Align (Page 37) Chief Learning Officer - October 2008 - Aligning Measurement to Business Success (Page 38) Chief Learning Officer - October 2008 - Aligning Measurement to Business Success (Page 39) Chief Learning Officer - October 2008 - Aligning Measurement to Business Success (Page 40) Chief Learning Officer - October 2008 - Aligning Measurement to Business Success (Page 41) Chief Learning Officer - October 2008 - Training Employees With Special Needs (Page 42) Chief Learning Officer - October 2008 - Training Employees With Special Needs (Page 43) Chief Learning Officer - October 2008 - Training Employees With Special Needs (Page 44) Chief Learning Officer - October 2008 - How to Reach Disabled Learners (Page 45) Chief Learning Officer - October 2008 - Hands Off: Facilitating Informal Learning (Page 46) Chief Learning Officer - October 2008 - Hands Off: Facilitating Informal Learning (Page 47) Chief Learning Officer - October 2008 - Hands Off: Facilitating Informal Learning (Page 48) Chief Learning Officer - October 2008 - Who Owns Informal Learning? (Page 49) Chief Learning Officer - October 2008 - Case Study (Page 50) Chief Learning Officer - October 2008 - Case Study (Page 51) Chief Learning Officer - October 2008 - Business Intelligence (Page 52) Chief Learning Officer - October 2008 - Business Intelligence (Page 53) Chief Learning Officer - October 2008 - Business Intelligence (Page 54) Chief Learning Officer - October 2008 - Business Intelligence (Page 55) Chief Learning Officer - October 2008 - Business Intelligence (Page 56) Chief Learning Officer - October 2008 - Editorial Resources (Page 57) Chief Learning Officer - October 2008 - In Conclusion (Page 58) Chief Learning Officer - October 2008 - In Conclusion (Page Cover3) Chief Learning Officer - October 2008 - In Conclusion (Page Cover4)
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